Merchandiser

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!


Job Summary
The Merchandiser is responsible for ensuring that the pro-shop and retail areas are well-stocked, visually appealing, and organized to meet the needs of members and guests. This position maintains inventory, assists with product displays, and supports the overall merchandising strategy. Working closely with the Golf Operations team, the Merchandiser ensures that all apparel, equipment, and golf-related merchandise is readily available, neatly presented, and aligns with the club's standards for a high-end retail experience.


Reporting Structure
• Reports to the Golf Shop Supervisor or Director Retail


Day to Day
• Create and maintain visually appealing and organized product displays in the pro-shop and retail areas, following seasonal and promotional themes.
• Ensure that all merchandise is properly tagged, priced, and aligned with the club's branding and quality standards.
• Assist in the setup and breakdown of retail displays for special events, tournaments, and sales promotions.
• Keep displays and merchandise clean, organized, and in excellent condition, replacing damaged or outdated items as necessary.
• Assist with monitoring and tracking inventory levels, conducting regular stock counts, and ensuring that popular items are reordered in a timely manner.
• Receive, unpack, and process incoming merchandise shipments, checking for accuracy and quality.
• Organize back stock efficiently and maintain a clean and orderly stockroom.
• Work closely with the Golf Shop Supervisor to ensure that inventory is rotated regularly, and slow-moving items are strategically promoted.
• Provide exceptional customer service to members and guests, assisting them with product selection, answering questions, and making recommendations.
• Assist in processing sales transactions, handling cash and credit card payments accurately and efficiently.
• Stay knowledgeable about current product lines, including apparel, equipment, and accessories, to better assist members and drive sales.
• Assist members with special orders or custom merchandise requests, coordinating with vendors as needed.
• Assist with merchandising and sales support during golf tournaments, charity events, and special occasions, ensuring that the pro-shop meets the needs of participants.
• Collaborate with the Golf Operations team to support the overall club activities and enhance the members' experience through quality merchandising and service.
• Participate in team meetings and offer suggestions to improve merchandising strategies and product offerings.


Additional Duties
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.


About You
Required
• High school diploma, GED, or equivalent.
• A minimum of 1 year of retail merchandising or sales experience in a golf, sports, or luxury environment.
Preferred
• Strong organizational skills with attention to detail and visual presentation.
• Excellent customer service and communication skills, with the ability to interact professionally with members and guests.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedures.
• Ability to lift and carry merchandise (up to 100 lbs.) and work on feet for extended periods.


Physical Requirements
• Frequent exposure to extreme temperatures and humidity.
• Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing.


Primary Tools/Equipment


• Golf Clubs & Bag 40 - 50 lbs.
• Merchandise 5 - 50 lbs.
• Computer
• Keyboard
• Pro-Shop supplies/equipment


Work Schedule
• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.


What We Offer
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

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Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.