Telephone Triage Nurse

Suburban Home Health

Description

Suburban Home Health is a joint venture between several Suburban Health Organization hospital systems in Indiana. This allows us to work as an extension of our partner hospital systems to service homebound patients in our local communities.

The Triage Nurse responds to all patient requests telephonically during on-call hours (4:30 pm-8:00 am) by providing professional nursing assessment to identify the urgency of patient needs.

Interviews the patient and/or family to identify triage priority based on available information
Calls for crisis intervention if appropriate
Communicates and acts as a liaison with patients, family and other health professionals to ensure the needs of the patient are adequately addressed
Provides education to the patient and/or family in accordance with the Plan of Care
Responds to patient calls within 15 minutes
Accurately documents all on-call activities via the on-call communication log
Contacts physicians if PRN orders are needed in order for the on-call nurse to perform a call-back visit
Contacts the regional on-call nurse and provides report when call-back visits are warranted
Consults the Administrator on-call when necessary
Adheres to agency documentation requirements to provide timely, detailed, accurate documentation of care or services provided

Requirements

Graduate of an accredited school of professional nursing.
Minimum of 3 years nursing experience in an acute care setting, preferably home health.
Minimum of 1 year home health experience
Must possess current license from the Indiana State Board of Nursing.
Excellent verbal and written communication skills and strong interpersonal skills.
Must possess attention to detail skills.
Ability to prioritize work using fundamental time management skills.
Must possess excellent interpersonal skills to foster a team environment.

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Vacancy posted 1 day ago

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