Sales Coordinator
$24 - $27 per hourFind Great People
We are seeking a professional Sales Coordinator to join a growing team in Melrose Park, IL. This is a full time, permanent/direct hire position with full benefits. The ideal candidate will have previous experience in a support role within a manufacturing setting and will have strong ERP system experience.
Job Description:
- Respond to customer inquiries regarding order status, product availability, shipping schedules, invoices, and other order-related questions
- Address customer concerns and complaints
- Monitor shipments and collaborate with logistics providers to investigate and resolve delivery delays
- Track and follow up on outstanding issues to ensure timely resolution and customer satisfaction
- Gather and communicate customer feedback to internal teams
- Prepare and distribute customer quotations as requested
- Maintain accurate customer records, documentation, correspondence, and order activity within the ERP system
- Collaborate with several internal teams to support successful order execution
- Coordinate customer requests for engineering drawings, product samples, certifications, technical data sheets, compliance documentation, and related materials
- Participate in daily production meetings, and share relevant information with the Parts Sales Coordinator team
- Monitor open orders and delivery schedules, providing status updates and Open Order Reports to customers when requested
- Support departmental projects, special assignments, and continuous improvement initiatives
- High school diploma or equivalent (Required)
- Manufacturing experience (Strongly Preferred)
- 2 years of experience in customer service, sales support, order management, sales coordination, or a related role
- Strong attention to detail
- Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint
- Experience using ERP and CRM systems
- Monday to Friday (8am to 5pm)
- 100% ONSITE
- $24-$27 hourly
- Medical, Dental, Vision
- Retirement Plan
- PTO
Vacancy posted 2 days ago
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