Client Service Representative/Receptionist - Alvin Animal Clinic - TX

Client Service Representative / Receptionist – Alvin Animal Clinic – TX Job Title: Client Service Representative / Receptionist Location: Alvin, TX Alvin Animal Clinic is a compassionate, patient-focused veterinary clinic dedicated to providing the highest quality care for pets. Company Overview We are seeking an experienced, skilled Veterinary Technician to join our dynamic team. If you’re passionate about animal health and well‑being and are looking for a role where your skills and expertise will make a difference, we want to hear from you! Veterinary Innovative Partners (VIP) is a network of veterinarian‑owned and operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care. Responsibilities Client Interaction and Communication Greet clients warmly and professionally, creating a welcoming and comforting atmosphere. Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources. Answer phone calls, address client inquiries, and provide information about our services and policies. Check‑In and Check‑Out Procedures Efficiently manage client check‑ins, verifying patient information, updating records, and obtaining necessary paperwork. Process payments accurately and provide clients with detailed invoices and receipts. Coordinate smooth check‑out processes, including scheduling follow‑up appointments and providing post‑operative care instructions. Administrative Tasks and Record Keeping Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication. Handle administrative tasks such as filing, faxing, scanning, and data entry. Manage and update client information in the practice management software. Client Education and Support Provide basic information about preventive care, vaccinations, and medications. Assist clients with completing forms, explaining treatment plans, and addressing concerns. Team Collaboration Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service. Assist in coordinating appointments, procedures, and special requests. Qualifications Excellent interpersonal and customer service skills, with a friendly and professional demeanor. Strong communication skills, both verbal and written, for effective client interaction and team collaboration. Ability to multitask and handle a fast‑paced environment with attention to detail. Proficiency in using computer software, including practice management systems and Microsoft Office. Organizational skills to manage appointments, records, and administrative tasks. Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well‑being. Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus. Benefits $14.00-$17.00 to commensurate with experience. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Paid Holidays Short Term & Long Term Disability Training & Development Tuition assistanceUniform allowance Discounted healthcare for personal pets #J-18808-Ljbffr Veterinary Innovative Partners