Junior IT Coordinator - Banking / Disaster Recovery

Junior IT Coordinator – Banking / Disaster Recovery

Location: Charlotte, NC (Hybrid – 2 to 3 days onsite weekly)

Pay Rate: $25.00 - $30.00 / hour

W2 Duration: 6-12 Month Contract (High potential for long-term extensions)

Employment Terms: STRICTLY DIRECT W2 ONLY ( Strictly No C2C, 1099, Third-Party Agencies, or Referrals )

Position Overview

We are seeking a detail-oriented Junior IT Coordinator with banking or financial services experience to support an enterprise Technology Resilience, Business Continuity, and IT Operations initiative in Charlotte, NC. Working closely with Infrastructure, Application, and Risk teams, you will coordinate technical scheduling, track IT hardware/software inventory, assist with disaster recovery (DR) testing logistics, maintain operational ticketing workflows in ServiceNow , and ensure smooth cross-departmental communications across technical projects.

Key Responsibilities

• IT Project & Operational Coordination: Support IT leads and engineers with scheduling, meeting logistics, work order tracking, and administrative project documentation.
• Banking Systems & Incident Support: Monitor IT ticketing queues ( ServiceNow ), route incoming technical issues, and coordinate escalation pathways for enterprise banking platforms.
• Disaster Recovery (DR) & Resilience Assistance: Help schedule DR failover tests, track BCP/DR documentation updates, maintain recovery site rosters, and compile compliance audit artifacts.
• Asset & Inventory Tracking: Maintain accurate logs of IT assets, user equipment deployments, access requests, and system access certifications.
• Cross-Functional Communication: Serve as the primary administrative point of contact between IT operations, software engineering, and business unit stakeholders.

Qualifications & Core Requirements

• Domain Experience (Mandatory): 1-3 years of experience in an IT Coordination, Junior Systems Support, or IT Operations role within a banking or financial services environment.
• Technical Ticketing & Process Knowledge: Hands‑on experience using ServiceNow (or similar enterprise ITSM tools) for incident tracking, access requests, and task management.
• Disaster Recovery Exposure: General familiarity with IT Disaster Recovery concepts, Business Continuity Planning (BCP), or change management workflows.
• Software Proficiency: Strong proficiency in Microsoft Office 365 (Excel, Outlook, Teams, Word) for tracking spreadsheets and report creation.
• Communication & Detail: Excellent verbal and written communication skills with strong organizational discipline.
• Employment Terms: Must be eligible for direct W2 employment ( No C2C / No 1099 / No Subcontracting ) and able to work onsite 2-3 days per week in Charlotte, NC.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup

Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.