Technical Analyst I

Job Description

The Client Technologist provides tier 3 support for a large enterprise environment, encompassing a large remote user base, and has primary responsibility for client configuration, performance, testing, and security. Reviews and updates trouble tickets, which have been escalated to the Endpoint Management Group as well as Problem Management tasks. They create and disseminate technical knowledge via documentation to internal and external teammates.

Qualifications:
Qualifications

Required :

• Hardware/Software testing — 50%

• Develop and implement solutions to complex Village issues/challenges, including those requiring extensive research, analysis, critical thinking, and collaboration with teams both internal and external to IT — 20%

• Provide subject matter expertise for endpoint and mobile devices to teams both internal and external to IT — 15%

• Automate common procedures and maintain existing code encountered in system images or software installations — 5%

• Provide technical mentoring, coaching, and documentation (training, job aids, knowledge base articles) to peers and partner organizations — 5%

• Perform other duties as assigned — 5%

Education and Experience Requirements

• 2 to 4 years of experience

• High School Diploma

• Bachelor’s Degree

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements

• Participation in both internal meetings and external meetings via video calls, as necessary.
• Ability to go into corporate or client offices to work onsite, as necessary.
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
• Ability to bend, kneel, crouch, and reach overhead, as necessary.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
• For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function.

*If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

USA Benefits (Full time roles only, does not apply to contractor positions)

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings account paired with our low-cost High Deductible Medical Plan
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.