Assistant General Manager

Drift is a collection of independent cafes serving fresh, holistic foods and beverages while offering an interactive experience to each and every guest. The experience drives connections between people. As a team, we are united by this everyday. Founded in 2014, we are dedicated to making a positive impact on each guest through delicious coffee and made‑to‑order food. If you love running a balanced business, growing a team and creating an excellent guest experience, come work at Drift. We’re looking for enthusiastic and ambitious individuals to lead our Hampstead location. Role Responsibilities Food and Beverage Quality, Safety, and Compliance Ensure proper holding, temperatures, sanitation, and TCHPs for the Department of Health. Ensure recipes and execution consistency of Drift standards for both food and beverages. Manage ordering, inventory, product organization, and ensure deliveries are put away correctly for compliance. Oversee prep list and ensure all menu items are available and correctly prepared. Oversee cleanliness and sanitation of the kitchen. Lead Guest‑Facing Execution and Flow Ensure a smooth service flow and timely delivery of both food and beverages Professional and hospitable guest engagement, great customer service and work to resolve any guest issues. Monitor guest wait times and overall guest experience during shifts. Run successful shifts with proper pacing, preparation, and positioning of staff. Make real-time coverage decisions to monitor labor as well as service performance. Hold the Team Accountable Manage callouts, attendance issues, and shift-level accountability. Execute training and onboarding using existing materials. Support Lead Cook and Lead Barista in their training sessions with teams. Coach and provide corrective feedback to staff in real time. Escalate repeated or serious issues to the GM and support GM in performance conversations. Facility and Equipment Full understanding of all kitchen equipment, oversee their maintenance, and troubleshoot with urgency. Troubleshoot internet, POS, and Sonos connectivity issues to protect service. Dial in espresso machine, diagnose coffee issues, and communicate issues to GM. Maintain a clean and organized facility and parking lot, including all guest and staff areas. Identify and respond to facility or maintenance issues to protect service. Communication and Manager Expectations Follow manager code of conduct and maintain professionalism in all communications. Clear and consistent communication with GM and report any HR related issues. Ability to work all stations within both FOH and BOH, and will work in station multiple days of the week. Act as MOD when the GM is not present, and uphold all policies and procedures. Any manager responsibilities not attributed to your direct role require attention on GM’s days off. Partner with GM to set clear weekly focus points and execute within a timely manner. This Job description is not all-inclusive, and certain activities, duties or responsibilities may be required of the employee as needed. Drift Pay & Benefits A passionate, fun, and positive work environment, with a welcoming and supportive team Competitive pay + bonus plan granted based on sales, labor + food costs Flexible PTO 401K with company match An opportunity to make a real impact on the people around you, both by growing them and by connecting them to exciting coffee & food Complimentary coffee/meals Flexible scheduling, because we respect work/life balance We are an organization of people that values human interaction. If you want to be a part of something that is fresh, exciting and challenging, please apply and join us. Job Type: Full‑time Pay: $17–$19 per hour Benefits 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience Customer Service: 3 years (Preferred) Management: 2 years (Required) Kitchen: 1 year (Required) Kitchen management: 1 year (Preferred) License/Certification ServSafe (Preferred) Work Location: In person #J-18808-Ljbffr Drift-Coffee-