Room Attendant

Room Attendant

This position serves as a room attendant for our Triple 5-Star Rated Hotel rooms and Cottages. This position ensures all guest rooms are clean following our strict five-star standards, safe, and comfortable for all designated locations.

All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.

This position reports directly to the Housekeeping Manager

Constantly and consistently exhibit OHM mission and vision, including adherence to the Forbes 5-Star standards.

• Collect dirty sheets, towels and linens from guest rooms in accordance with OHM "sustainability program" guidelines.
• Empty trash containers and collect obvious trash materials and remove from room.
• Dust all hard surfaces, vacuum all carpet and wipe or mop all hard floor surfaces.
• Clean bathrooms sink and vanity area and refresh and straighten up guest sundries.
• Clean commode and replace toilet tissue as required.
• Clean shower and tub including fixtures, walls and shelving and rinse floor ensuring no remaining film, hairs or other blemishes remain.
• Remake beds and replace linens as needed.
• Arrange room amenities (clocks, lamps, reading materials, chairs, draperies, etc.) in accordance with the Ocean House room presentation standards.
• Pick up and neatly fold or arrange guest belongings left in room.
• Remove any remaining dirty china, glass and silver from previous room service or amenity deliveries.
• Restock room attendant service cart as needed to ensure maximum efficiency and availability of items throughout the shift.
• Affirmatively and pro-actively engage guests in hallways and rooms with friendly and pleasant greetings and appropriate conversation if called for.
• Ask guests if there are any other needs you may assist with and provide a warm farewell.
• Maintain room number confidentiality and key control.
• Other reasonable requests by guests.
• Other duties as assigned.
• Responsible for practicing, managing, and promoting the Company's Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Company's sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.

Fluency in English both verbally and in writing

• Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
• Uphold the Company standards, policies, and procedures.
• Prioritize and organize tasks and work area.
• Ability to remain calm and resolve problems using good judgement as interpreted by the management.
• Follow directions.
• Work cohesively with co-workers as part of a team
• Maintain confidentiality of guest/employee information and pertinent company data

General Physical Requirements

Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.

Physical Activities

Check all physical activities that apply to the essential functions of the position:

• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Crawling
• Reaching
• Standing
• Walking
• Pushing
• Pulling
• Lifting
• Fingering
• Grasping
• Feeling
• Talking
• Hearing
• Repetitive Motions

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

Check all conditions the worker is subject to in performing the essential functions of the position:

• The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
• The worker is subject to outside environmental conditions: No effective protection from the weather.
• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is subject to extreme cold: Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity.
• The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than an hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity.
• The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
• The worker is subject to vibration: Exposure to oscillating movements of extremities or whole body.
• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
• The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dust, mists, gases or poor ventilation.
• The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
• The worker is required to wear a respirator.
• The worker frequently is in close quarters, crawl space, shafts, manholes, small, enclosed rooms, small sewage and water line pipes, and other areas which could cause claustrophobia.
• The worker is required to function in narrow aisles or passageways.
• The worker is exposed to infectious diseases.
• The worker is required to function around prisoners or mental patients.