Nutrition Retail Manager

Retail Services Manager

This position is responsible for all aspects of Retail Services within the Culinary Service department in the hospital. This role provides leadership and direction related to the optimal provision of meals and services to guests by creating an exceptional customer experience in the retail setting. This position is responsible for daily retail operations, implementation of system-level best practice standards, organization and management of quality initiatives, regulatory compliance, caregiver productivity, cost-effective service delivery, and realized customer expectations.

Shift Details: Full-Time (40hrs/wk). Monday through Friday, 5:00 a.m. to 1:30 p.m. Hours may occasionally extend beyond the scheduled shift to accommodate meetings, operational needs, or other business requirements. Weekend and holiday work may be required on a rotational basis or to provide coverage as needed.

Preferred candidates will have prior management experience, strong customer service skills, and the ability to interact professionally with guests. Excellent written communication skills are essential, as this role is responsible for creating customer-facing signage for retail and catering services, as well as managing catering confirmation communications. We are seeking someone who is highly engaged with their team, proactive in addressing challenges, and committed to finding effective solutions.

Essential Functions

• Implements established best practices to deliver exceptional care and service at the appropriate cost.
• Manages employees to ensure that food safety standards and regulatory guidelines are met.
• Establishes financial objectives by assisting in budget planning, forecasting, revenue, and measuring productivity while maintaining a viable financial status.
• Participates and communicates with staff and interdisciplinary committees to share information, resolve conflict, and provide excellent customer service.
• Monitors quality and satisfaction scores. Develops and implements plans to achieve desired outcomes consistent with facility and system guidelines
• Manages all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination

Skills

• Food Service
• People Management
• Business
• Computer Literacy
• Interpersonal Communication

Minimum Qualifications

• A demonstrated understanding of the key functions needed to manage a food retail operation.
• Proven ability to lead service line operations and provide sound people leadership and management skills.
• Food Handler Permit (as required by State) or ServSafe certification is required by first day of work. ServSafe certification obtained within 90 days of hire date if not current.
• Demonstrated ability to work in a commercial kitchen.
• Follows recipes and/or instructions in the preparation of food items and appropriately utilizes commercial cooking equipment
• Demonstrated highly effective verbal, written, interpersonal, and communication skills.
• Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems.
• Certified Dietary Manager (CDM) certification obtained within one year of hire date is required for facilities with an attached LTC unit (HRH and GMH).

Preferred Qualifications

• Demonstrated ability to lead and manage a diverse team.
• Demonstrated ability to work and navigate the complexities of hospital food service operations
• Demonstrated effective business and financial skills in the food retail industry.
• Demonstrated experience in quality improvement initiatives.
• Certified Dietary Manager Certification

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. Remain standing for long periods of time to perform work. Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals

Location: St. Marys Regional Hospital

Work City: Grand Junction

Work State: Colorado

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$26.17 - $40.40

Intermountain Healthcare