Physical Security Specialist

Job title: Physical Security Specialist


Reports to: Director, Technical Operations

Department: Central Services

Location: Alpharetta, GA


Grade: 13

About Priority Commerce:


Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The Physical Security Specialist provides technical and physical support for high-security areas, security equipment and security systems across all Priority Technology Holdings's U.S. office locations. This role manages access control and video systems, supports audits and vendor relationships, and partners closely with Facilities and TOC to maintain a consistent physical security posture company-wide.

Responsibilities:

• Install, configure, and maintain security equipment, including video surveillance systems.
• Administer user access badge control, including provisioning, deactivation, and audit trails.
• Manage visitor and contractor access across office locations.
• Generate and distribute badge access reports.
• Perform periodic access control audits and remediate findings.
• Develop and document industry-standard physical security practices and procedures.
• Maintain accurate, up-to-date security documentation and system configurations.
• Partner with Facilities on physical security-related projects and issues.
• Troubleshoot physical security hardware issues at HQ and remote office locations.
• Manage relationships with physical security vendors and service providers.

What Success Looks Like:

• System Reliability: Maintaining 99.9% uptime for all physical security systems, including video surveillance and access control.
• Audit Compliance: Passing 100% of internal and external physical security audits with no critical findings.
• Operational Efficiency: Reducing the time to process new access badge requests or deactivations.
• Project Completion: Successfully partnering with Facilities to deliver security infrastructure upgrades on schedule and within budget.
• Vendor Management: Ensuring all security vendors meet service level agreements (SLAs) and address maintenance issues within agreed-upon timelines.

Candidate Requirements:

Experience & Skills

• 2+ years of experience installing, configuring, and maintaining access control systems.
• Administrator-level experience with the Avigilon Alta platform.
• Experience with Lumana camera systems and platform.
• Experience supporting multiple office locations.
• Experience managing vendor relationships and service agreements.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Strong interpersonal skills and ability to collaborate across teams.

Education
• High school diploma or equivalent req.

Preferred Requirements

• Networking experience (e.g., IP addressing, VLANs, PoE).
• Access control certification (e.g., ASIS Physical Security Professional (PSP), or vendor-specific Avigilon/Lumana certification).
• Ability to present technical details clearly to non-technical audiences.
• Comfortable working through ambiguous situations with limited direction.
• Self-motivated, able to work independently, and takes initiative proactively.
• Ability to multitask in a fast-paced environment and prioritize the most critical tasks and projects.

Work Conditions

• Ability to travel approximately 25% to support U.S. office locations.
• This position participates in an emergency on-call rotation.
• Ability to lift up to 50 lbs and work on ladders, in ceilings, and in confined spaces (e.g., wiring closets) as needed for equipment installation and troubleshooting.

Compensation and Benefits:

Compensation range: $60k - $65k
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women's health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we've built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.