Concierge Associate

Concierge AssociateJob Type: FULL_TIME Hours 10:30am-7pmLocation: Clearwater, FloridaAbout Advanced Care Center:At Advanced Care Center, we are dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable and secure facility staffed by caring professionals where each individual receives the finest sub-acute medical care, Rehabilitation services and 24 hour skilled nursing care.Job Summary:We are seeking a compassionate and detail-oriented Concierge Associate to join our team. As a key member of our concierge services team, you will be responsible for providing exceptional customer service to our residents, their families, and visitors. Your primary focus will be on ensuring a high-level of satisfaction with our services, while also promoting a positive and welcoming environment.Responsibilities:Greet and assist residents, family members, and visitors in a professional and courteous mannerRespond promptly to inquiries and concerns, and provide timely follow-upCoordinate and facilitate special requests, such as arranging transportation or making reservationsMaintain accurate records and documentation of interactions and services providedCollaborate with internal teams, including nursing, rehabilitation, and dietary services, to ensure seamless service deliveryIdentify and communicate suggestions for improvement to enhance the resident experiencePerform other duties as assigned to support the success of our concierge services teamRequirements:High school diploma or equivalent required1 years of experience in customer service or healthcare setting preferredExcellent communication, problem-solving, and organizational skillsAbility to maintain confidentiality and handle sensitive informationAbility to work effectively in a fast-paced environment with frequent interruptionsWhat We Offer:To apply for this rewarding opportunity, please submit your application today.