Transportation Assistant Manager

Keep the Resort Moving with Purpose and Precision

At Big Cedar Lodge, every arrival, departure, and ride in between is part of the story we create for our guests. As Transportation Assistant Manager, you play a critical role in ensuring those moments feel effortless, safe, and thoughtfully executed.

This is more than coordinating vehicles. it’s about orchestrating a seamless arrival and movement experience across one of America’s premier wilderness resorts, where your leadership directly impacts both the guest journey and team success. The Transportation Assistant Manager collaborates with other resort departments to optimize transportation operations, support event logistics, and contribute to guest satisfaction.

The Transportation Assistant Manager is an exempt role that offers comprehensive benefits along with the opportunity to be part of a team that takes pride in delivering exceptional experiences every day.

COMPENSATION: Salary range is $48,000-$52,000.

ESSENTIAL FUNCTIONS:

• Assist in planning, organizing, and overseeing daily transportation operations, ensuring that transportation schedules run on time, coordinating with drivers, dispatchers, and maintenance staff.

• Monitor and manage fleet usage, optimizing vehicle availability and reducing downtime.

• Supervise and support the transportation team, including drivers, coordinators, and other support staff while assisting in training, developing, & evaluating team members to ensure excellent customer service, tracking team performance, providing constructive feedback, and addressing performance-related issues.

• Develop shift schedules and ensure proper staffing levels during peak and off-peak times.

• Promote a culture of exceptional guest service within the transportation team, address guest transportation needs, ensure timely and courteous service, including resolving guest concerns or complaints, providing quick and effective solutions.

• Collaborate with other resort departments to coordinate transportation for special events, excursions, or group bookings.

• Enforce safety protocols and ensure all team members follow resort and legal transportation regulations by staying updated on and enforce transportation regulations, ensuring compliance with local laws and organizational safety standards/procedures.

• Conduct regular inspections of vehicles for cleanliness, safety, and maintenance needs and coordinate with maintenance teams to schedule timely vehicle inspections and repairs.

• Assist the Transportation Manager in managing the department budget, including tracking operational expenses, optimize costs, and recommend improvements.

• Prepare daily, weekly, or monthly reports on fleet performance, team productivity, and guest satisfaction.

• Identify trends or areas for improvement and recommend initiatives to the Manager.

EXPERIENCE/QUALIFICATIONS:

• 2+ years of experience in transportation, hospitality, or related operations

• Minimum of HS Diploma or Equivalency.

KNOWLEDGE, SKILLS, AND ABILITY:

• Strong organizational skills with the ability to manage multiple moving parts at once

• A calm, solutions-focused approach in fast-paced or high-pressure situations

• Clear communication and a commitment to delivering exceptional guest experiences

• Flexibility to work weekends, holidays, and varying shifts

• Experience in a resort, hotel, or large-scale guest environment

• Knowledge of transportation safety standards, fleet coordination, or vehicle oversight

• A hands-on leadership style with a focus on team development and accountability

• Ability to anticipate needs and proactively improve operations

INDEPENDENT JUDGMENT:

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

TRAVEL REQUIREMENTS:

• As needed

PHYSICAL REQUIREMENTS:

• Regularly walks, sits, stands, and does computer work.

• Occasionally lifts up to 50 lbs.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical

• Dental

• Vision

• Health Savings Account

• Flexible Spending Account

• Voluntary benefits

• 401k Retirement Savings

• Paid holidays

• Paid vacation

• Paid sick time

• Bass Pro Cares Fund

• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io.

Big Cedar Lodge