Remote Bilingual Customer Service Representative

Job Description

In this remote position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!

Why Startek?

We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!

As an employee you will receive:

• Paid training and continuous development
• Promotion opportunities (Startek makes every effort to promote from within)
• Medical, Dental and Vision benefits after 60 days of successful employment
• 401K and Stock plan participation
• Paid time off to enjoy time with friends and family.
• We also have employee perks and discounts with both national programs and community engagement programs

What Can You Expect After You Apply?

Our team of Recruiters and Specialists will evaluate your skills and experience and speak with you to determine your best fit within the Startek family.

Please note that due to our contractual obligations - All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team.

We have a diverse set of full and part-time opportunities waiting for you! What are you waiting for? Take the next step in your career and apply today.

Job Requirements

• 18 years of age or older
• High School Diploma or GED
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections.
• Excellent Communications skills
• Desire to actively engage and listen to your customers.
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution.
• Ability to learn new concepts quickly and efficiently and apply those learnings in real-time.
• A Windows 11 PC that meets our hardware requirements listed below.
• Open availability for full time or part time scheduling.
• Starting at $14.00/hour plus an additional $1/hour bilingual differential
• Must be fluent in verbal and written Spanish & English (CEFR: B2 level or higher)

Bring Your Own Device Equipment Requirements:

• OS: Windows 11
• Processor: dual-core or higher with base clock speeds of 2.00GHz or better (not boost/turbo/"up-to" frequency)
• RAM: 8GB or higher
• Hard Drive Free Space: 5GB or higher.
• Webcam
• USB Headset
• Second monitor
• High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, VPNs, and wifi internet connections are not supported connection types for this role.

About Us

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.

It's a robust approach. We've partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.

Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.

*** DISCLAIMER***

With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.

These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from "startek.com".

Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization.

Startek is not responsible for any fraudulent representing the company.