Patient Financial Services Representative

Bradford Health Services

We're officially a Great Place To Work! We've always believed that supporting our team is just as important as supporting our patients. Now, we're proud to share that we've earned Great Place To Work Certification - based entirely on feedback from our own employees. This certification reflects the culture we've worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
• Expanded Coverage Options for domestic partners and a wider network of in-network providers.
• Mental Health Support Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment Available for nurses and therapists.
• Retirement Benefits 401(k) plan through Voya to help employees plan for the future.
• Generous PTO A robust paid time off policy to support work-life balance.
• Voluntary Benefits for Part-Time Employees Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don't just invest in our patientswe invest in our people.

About the Role

The Patient Financial Services Representative plays a critical role in ensuring a smooth financial experience for patients within healthcare facilities across the United States. This position is responsible for managing patient accounts, assisting with billing inquiries, and facilitating payment processes to support the financial health of the organization. The representative acts as a liaison between patients and the healthcare provider, helping to clarify insurance coverage, explain charges, and resolve any discrepancies. By providing clear and compassionate communication, this role helps reduce patient stress related to medical bills and promotes timely payments. Ultimately, the Patient Financial Services Representative contributes to maintaining accurate financial records and enhancing patient satisfaction through effective financial service delivery.

Minimum Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Previous experience in patient financial services, medical billing, or a related healthcare administrative role.
• Strong understanding of medical insurance terminology, billing processes, and healthcare regulations.
• Proficiency with electronic health record (EHR) systems and billing software.
• Excellent communication and customer service skills.

Preferred Qualifications

• Certification in medical billing or coding (e.g., Certified Professional Biller or Certified Coding Specialist).
• Experience working with multiple insurance providers and familiarity with Medicare and Medicaid billing.
• Knowledge of healthcare compliance standards such as HIPAA.
• Bilingual abilities to assist a diverse patient population.
• Demonstrated ability to handle sensitive financial information with discretion and professionalism.

Responsibilities

• Respond promptly and professionally to patient inquiries regarding billing statements, insurance coverage, and payment options.
• Verify patient insurance information and eligibility to ensure accurate billing and reimbursement.
• Assist patients in setting up payment plans and provide guidance on financial assistance programs when applicable.
• Collaborate with internal departments such as billing, coding, and insurance to resolve account discrepancies and denials.
• Maintain detailed and accurate records of patient interactions, payments, and account adjustments in compliance with healthcare regulations.

Skills

The Patient Financial Services Representative utilizes strong communication skills daily to clearly explain complex billing information and insurance details to patients, ensuring they understand their financial responsibilities. Analytical skills are essential for reviewing patient accounts, identifying discrepancies, and collaborating with insurance companies to resolve issues efficiently. Proficiency with billing software and electronic health records enables accurate data entry and account management, which supports timely and correct billing processes. Customer service skills are critical in managing patient interactions with empathy and professionalism, helping to reduce patient anxiety related to financial matters. Additionally, knowledge of healthcare regulations and compliance ensures that all financial transactions and patient information are handled securely and ethically.