IT Systems Administrator

Job Description

Job Description

IT Systems Administrator

Role Summary

The IT Systems Administrator is responsible for administering, maintaining, securing, and troubleshooting Intellivo’s IT systems, networks, and endpoint technologies. This role ensures that internal systems operate securely, reliably, and efficiently while supporting compliance, infrastructure maturity, and operational readiness across the organization.

The Systems Administrator works closely with Security, Infrastructure, Engineering, and all business units to support end users, improve IT environments, strengthen ISO27001 controls, respond to security alerts, and ensure IT systems are hardened and well-documented. This role also serves as an escalation point and technical leader for junior network, systems, and security staff.

Core Responsibilities:

Systems Administration & User Support

• Administer core IT systems, including O365, Windows Server, VMware environments, and corporate endpoints.
• Troubleshoot user hardware and software issues and provide hands-on support when needed.
• Assist in hardening new systems and ensuring secure configuration baselines.
• Onboarding and Offboarding users

Security Monitoring, Hardening & Patch Management

• Administer endpoint protection solutions and respond to security alerts across systems.
• Assist with patch management for servers, endpoints, applications, and infrastructure devices.
• Identify and repair vulnerabilities, security issues, systems failures, and network problems.

Network Troubleshooting & Support

• Troubleshoot on-prem and cloud network issues and contribute to creating resilient networking solutions.
• Assist with implementing new network configurations and improvements as needed.

Compliance, Audits & Documentation

• Assist with ISO 27001:2013 compliance efforts and related audit documentation.
• Support client security audits and respond to audit requests.
• Manage, maintain, and create IT policies, procedures, and documentation.

Escalation & Technical Leadership

• Serve as an escalation point and informal leader to Junior Network, Systems, and Security staff.
• Provide technical mentorship, guidance, and support across IT operations.

Information Security Awareness & Communication

• Participate in developing communications and staff awareness campaigns related to security best practices.
• Support security governance efforts with proactive recommendations and user education.

Systems Monitoring & Improvements

• Implement and respond to alerts from various system monitoring tools, including Security Information & Event Management (SIEM) platforms.
• Research, recommend, and help implement new IT and security solutions to improve reliability and security.Additional Duties & Availability

Perform other related duties as assigned to support IT Operations.

• Work after hours as needed to support upgrades, emergency troubleshooting, or scheduled maintenance.

Experience & Technical Skills

• Bachelor’s degree in Information Technology, Computer Science, or related field—or equivalent certifications and experience.
• 3+ years of relevant IT systems administration experience.
• Experience evaluating and responding to security risks and vulnerabilities.
• Proficiency with:
  • AlertLogic or similar SIEM tools
  • Windows Server & Windows OS
  • Azure Administration
  • O365 Administration
  • VMware
  • Patch Management solutions
  • SQL Server Management Studio (SSMS)
• Strong troubleshooting and diagnostic abilities across networking, systems, and security environments.
• Understanding of ISO27001:2013 controls and security best practices.

Professional Skills

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities in a high-volume environment.
• Detail-oriented with excellent critical thinking and problem-solving skills.
• Self-motivated, adaptable, and capable of working independently or collaboratively.

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while eliminating burdensome outreach to plan members. With a 26-year history of excellence, Intellivo proudly represents more than 200 of the country’s largest health plans.

We are Intellivators – forward-thinking pioneers building the technologies that Fortune 500 employers, health plans, TPAs, providers, and billing organizations rely on to ensure responsible claim payments. Fueled by our experience and innovative startup mentality, we are growing fast.

Benefits That Support You Inside and Outside of Work

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement savings plan with employer match
• Paid time off and paid holidays
• Company-paid life insurance and short-term and long-term disability coverage
• Employee Assistance Program with counseling, financial coaching, legal resources, career coaching, and wellness support
• Health Savings Account with company contributions for eligible employees
• Wellness, healthcare advocacy, and pet benefits
• A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact

Equal Opportunity Employer

Intellivo is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment decisions are based on qualifications, merit, and business need.

This is an on-site role in our St. Louis, Missouri office.