Field Service Technician - Commercial Security Systems

Field Service Technician – Commercial Security Systems Location: Atlanta, GA Job Id: 332 # of Openings: 0 General Description The Field Service Technician is responsible for handling all tasks within their assigned area to repair, maintain, and install security systems. This includes, but is not limited to, access control, video security, intrusion, alarm, infant protection, and intercom systems. Position Responsibilities and Expectations Respond to all service calls within their assigned area within guaranteed response times and with objective of restoring system(s) to full functionality. Properly install systems according to Tech Systems Installation Standards. Possess the ability to read and interpret blueprints and schematics. Ensure that all tasks are handled properly in accordance with Tech Systems’ policies and procedures. Identify manufacturer revisions, upgrades, and install independently. Communicate with Customer Service Representative regarding status, progress, and resolution of all assigned tasks. Update tickets in service and project tracking system. Accurately account for company inventory and resources in possession. Perform system preventive maintenance inspections according to policy and procedures. Assist with other technical support issues as needed. Attend to other matters and duties necessitated as assigned by the Regional Manager or executive staff of Tech Systems. Minimum Qualifications A. Education High School Diploma or equivalent. B. Experience At least two (2) years prior work experience in commercial security systems installation or service. Must have networking skills and 1-year experience programming access and video systems. C. Knowledge, Skills, & Competency Possess minimum factory and/or internal security system certifications to work independently. Must have basic computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems. Excellent customer service skills, including a sense of urgency when attending to customer needs. Strong ability to manage multiple projects at the same time. Strong critical thinking and problem resolution skills. Must be detail-oriented and have excellent organizational skills. Ability to work accurately, efficiently, and independently; showing proficiency in all systems installed in service area, demonstrating little need for guidance and support. Observance of all safety regulations, rules, and ability to work in a safe and cautious manner. Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing. Strong time management skills, including ability to meet deadlines. Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers and ability to work with and build teams of employees. D. Driver’s License Must have a valid driver’s license. Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier. E. Physical Demands and Working Conditions Job duties are performed at client sites. The position requires regular physical activity, including, but not limited to, walking, standing, sitting, climbing, stooping, lifting objects weighing up to 50 pounds, occasionally lifting objects weighing more than 50 pounds, and using hands to manipulate, install, or disassemble objects. Job duties may involve exposure to some hazards, such as electricity, electrical wiring, and other similar conditions. The job also requires driving and other travel. Benefits 401(K) Savings Plan Medical Insurance Vision Care Insurance Short Term Disability Life Insurance Long-Term Disability Wellness Program Personal Enrichment Program Tuition Assistance Program Home Computer Program Accredited College Tuition for Dependent Children ADI Purchasing Power Annual Physicals Referral Bonus Program Employee-Owner Bonus Program Additional Benefits Employee Stock Ownership Plan (ESOP) after 1 year 401(k) or Roth Savings Plan after 1 year of service Flex Spending Accounts Paid Maternity (12 weeks) and paid Paternity (2 weeks) leave Annual Christmas bonus based on years of service Travel per diem, company vehicle, or monthly vehicle allowance as per company policy Company provided logo shirts, coat, and hat; boot and trouser allowance for field personnel Birthday Off With Pay Holiday Pay Paid Vacation Time Off (amount of vacation time increases each year) Advisory Board Benefits ADI Purchasing Power Training Certificates Flu Shots & Annual Physicals Accredited College Tuition Assistance for Dependent Children Home Computer Program Tuition Assistance Program National Guard/Reserve Duty #J-18808-Ljbffr Tech Systems, Inc.