Field Service Engineer

Job Description

Job Description

Position: Field Service Engineer

Location: Libertyville, IL - onsite and travel to customer sites across the US

Description: The Field Service Engineer is responsible for start-ups, trouble-shooting, repairs and training on Culligan Commercial and Industrial water treatment systems. Work is performed in a wide range of industries from data centers, manufacturing facilities, food & beverage, hospitals, etc... It requires a solid understanding of water treatment principles along with a wide range of technical skills (mechanical, electrical, programming), clear communication, a professional demeanor and attention to detail. This role builds an excellent foundation for a long-term career in the water industry, potentially leading to other opportunities in Project Management, Application Engineering, Project Engineering, Product Management and so on. Travel exceeding 50% may be required for short periods to meet customer needs, including occasional international travel

Responsibilities:

• Performs system checkout and assists in systems startups for service installed jobs
• Troubleshoots problems and performs necessary repairs (electrical, mechanical, programming)
• Assists with trial runs and service activity runs to ensure equipment meets standards
• Aids in training customers on equipment maintenance and adjustments
• Coordinates water analysis testing to ensure safe system operations
• Performs routine maintenance on test equipment, and completes required service/systems paperwork
• Supports sales team with site assessments and system installations
• Maintains courteous, professional communication with customers regarding product/service satisfaction and leverage up-sell opportunities
• Identifies and implements safety protocol, offers continuous improvements, equipment calibrations and reliability opportunities
• Maintains and organizes tools, equipment, parts and truck inventory
• Responds to all emergency service calls (After hours and weekends included)
• Adheres to company and customer site safety policies and procedures
• Completes and submits detailed written service orders covering all aspects of services provided/products installed

Requirements:

• Bachelor’s degree in engineering (electrical preferred)
• 3+ years of experience supporting commercial and industrial equipment up with up to $1M value
• Read and understand blueprints, electrical schematics, and P&IDs to perform required services
• PLC, VFD, HMI programing experience with Allen Bradley Devices
• Ability to lift 75 lbs unassisted
• May be subject to inclement weather and hazardous working conditions
• Travel to and from work site required

Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Integrity, Resourcefulness, Customer Focus, Team Player, Adaptability, Excellence

Target Salary Range: $80000 - 110000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).