Sr. Specialist, Salesforce Innovation Center

Associate Manager, SIC Strategy

The Associate Manager, SIC Strategy is a key member of the Salesforce Innovation Center HQ Strategy team, responsible for delivering high-impact, executive-caliber customer engagements at our San Francisco and New York centers. Reporting to the Director of SIC Strategy, this role serves as the primary point of contact for field account teams — blending strategic meeting design with hands-on tactical execution to curate tailored, outcome-driven experiences that accelerate pipeline, deepen customer relationships, and advance transformational deals.

Key Responsibilities

Meeting Strategy & Curation

• Own the full meeting lifecycle for assigned SIC engagements as lead Strategist and primary point of contact
• Lead kick-off calls and ongoing syncs to align account teams on customer objectives and desired outcomes
• Anchor every SIC session in a compelling, current Salesforce narrative (AI, Agentforce, Agentic Enterprise)
• Partner with account and delivery teams to draft and iterate on briefing agendas

Discussion Leader & Speaker Engagement

• Source, confirm, and manage Discussion Leaders across Salesforce product teams and executive benches
• Send compelling, well-contextualized invitations to Discussion Leaders that clearly communicate meeting objectives and their role
• Conduct prep calls with Discussion Leaders to align on content, timing, and customer context
• Build and maintain strong relationships with internal speakers to ensure a reliable and diverse discussion leader bench
• Resolve scheduling conflicts and provide proactive agenda updates to all stakeholders as changes arise

Customer Experience & Execution

• Coordinate with the SIC Experience team on logistics, space planning, and onsite execution to deliver a seamless, high-quality customer experience
• Prepare and distribute day-of speaker logistics including calendar invites, SIC floor access instructions, and meeting links
• Manage day-of operations including space strategy, attendee management, and capturing meeting insights
• Distribute post-meeting close-out communications to account teams including feedback, follow-up templates, and Discussion Leader thank-you reminders

Stakeholder Management

• Build trusted relationships with field sellers, RVPs, AVPs, and C-suite/ELT-level customer executives
• Partner cross-functionally with product teams, marketing, and senior Salesforce leadership to ensure alignment before, during, and after engagements
• Track and input data for team metrics and program reporting
• Execute independently across all aspects of assigned briefings; self-directed once clear direction is given

What We're Looking For

Required

• 5+ of relevant professional experience; 1–2 years in customer-facing programs, executive events, or sales support
• Strong executive presence and experience managing senior stakeholders
• Exceptional written and verbal communication skills suited for executive-level audiences
• Strong project management and organizational skills with high attention to detail
• Ability to manage a high volume of concurrent engagements and adapt quickly to shifting priorities
• Collaborative, team-oriented mindset with a genuine passion for customer experience

Preferred

• Knowledge of Salesforce's platform & product portfolio
• Hands-on experience building or enabling AI-powered tools
• Familiarity with sales processes and go-to-market motions
• Prior experience in a customer briefing center, executive engagement program, or similar strategic client-facing role

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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