Member Resolution Specialist

Job Description

Job Description

Description:

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.6 billion in assets, 15 branches, and over 81,000 members!

We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)

  Position Summary: Under general supervision, the role involves collecting past-due loans by contacting members and documenting progress. The position ensures that repossessions and liquidations comply with Westmark policy and state regulations. It also includes initiating recovery efforts on accounts with Lenders Protection and filing skip claims with SWBC and Lenders Protection 

Responsibilities:

• Initiate collection efforts on delinquent accounts via telephone and letters.
• Document all collection activities thoroughly and accurately.
• Ensure timely preparation of documents.
• Assist with the repossession of collateral in compliance with Westmark policy and state/local regulations.
• Ensure billings and invoices are up to date.
• Follow up on repossession refunds with dealerships.
• Assign accounts for skip tracing efforts to locate and recover collateral as approved.
• Complete and file insurance claims with State National, Lenders Protection, and members' insurance providers when necessary.
• Ensure compliance with Westmark policies and relevant regulations, including the Fair Debt Collections Act, Bankruptcy, and Privacy Act.
• Support other Member Resolution Representatives in their collection efforts as needed.
• Serve as back-up for the Member Resolution Specialist 2. 
• Perform any other duties assigned by the AVP of Member Resolution and Member Resolution Center Assistant Manager.

Qualifications:

• High School Diploma or equivalent.
• Advanced secretarial/clerical skills.
• Proficiency in typing, computer data entry, and using a calculator.
• PC and word processing experience.

Key Competencies:

• Maintains a reliable attendance record and accountability for actions.
• Demonstrates effective time management and organizational skills.
• Strong teamwork skills with a willingness to support the department as needed.
• Proficiency in using computers and relevant software tools.

Physical Requirements:

• Ability to sit or stand for extended periods while performing office duties.
• Capability to operate standard office equipment such as computers, calculators, and telephones.
• Occasionally lift and carry up to 15 lbs., if required for departmental tasks.

Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.