ADMINISTRATIVE SECRETARY - 64005659 1 1 1

Administrative Secretary

Your specific responsibilities include providing information, resources, directions, and various other information to clients and visitors of the Health Department in person and via the phone. You will use databases to input data as required, scan and import medical records, and register and schedule client appointments using the EHR. You will also use various office equipment including telephones, fax and copy machines. You will keep current regarding services provided by the Health Department, programs and locations; maintain confidentiality of client information; read and respond to email daily; review and maintain intra-agency and inter-agency telephone lists and extensions.

Required knowledge, skills, and abilities include the ability to prioritize responsibilities, use office equipment including copy and fax machines, establish and maintain effective working relationships, use a personal computer, communicate effectively; verbally and in writing, knowledge of patient confidentiality laws, operate a multiline telephone system, use multiple computer programs and software such as Microsoft office to retrieve and/or input data, strong internal and external customer services skills, independent problem-solving skills, strong verbal communication and listening skills, ability to work effectively and cooperatively with others, and ability to manage diverse situations.

Minimum qualifications include at least 1 year experience working in a medical office setting and at least 1 year experience working in a fast-paced customer service position. Preferred qualifications include bilingual in English and Spanish and experience working in a call center.

The benefits of working for the State of Florida include annual and sick leave benefits, nine paid holidays and one personal holiday each year, state group insurance coverage options, retirement plan options, flexible spending accounts, tuition waivers, and more!