BDC Service Manager

Whether you’re starting your automotive career or advancing it, when you join our team, you become a valued part of our family. Join The Keeler Motor Car Company Team Founded in 1967, Keeler launched as a small Mercedes-Benz dealership with only SIX employees. Our dealership serves asthe main resource for the highly popular and luxurious Mercedes-Benz vehicles across the Capital Region. In the early 1970’s the dealership grew as we expanded with BMW and Honda. The six-man operation flourished. Fast-forward to today, we have added Mini, Alfa-Romeo, the Keeler Quality Pre-Owned Center, Collision Center, a Full-Service Body Shop, and a Detail Department. Even with all this growth, over 50 years later, we are still a family owned and operated business that has kept its core values right from the start. Take a look at our open positions and find the perfect job for you! Our Employees Are Our Greatest Asset At Keeler Motor Car Company, our philosophy is that the key to long term prosperity is our ability to develop long lasting relationships with not only our clients, but also with our staff. We employ over 300 people and have been in business for over 54 years. We celebrate our employees by hosting events like ax-throwing at June Farms, our annual Holiday party, and catered lunches. We’re always looking for new ways to show our appreciation! Keeler has won the Times Union Top Workplaces award several years in a row! Partners with Our Community Keeler Motor Car Company strives to be highly involved in our community. We take the role of being a good employer, a good neighbor, and an engaged and active member of the community to heart. Our team recognizes the value of a healthy, strong and safe community and works to maintain these goals through financial contributions as well as volunteering in charitable causes. We donate to a number of larger charities such as; Albany Medical Center, 15-LOVE, and the Saratoga Hospital Foundation. Every year, we promote Toys-for-Tots, Albany County Giving Tree, Regional Food Bank, and many local school activities. In the past we’ve even donated vehicles to local schools, and have helped students train and prepare for competitions like the vehicle Diagnostic Competition at Hudson Valley Community College. BDC Service Manager – Lexus of Westport Monday–Friday | Rotating Saturdays Salary + Commission Lexus of Westport is seeking an experienced and motivated BDC Service Manager to lead our Service Business Development Center. The ideal candidate is organized, customer-focused, and experienced in managing service-related communications and appointment flow within a luxury dealership environment. Key Responsibilities Oversee daily operations of the Service BDC Manage inbound service calls, internet inquiries, and appointment scheduling Lead, coach, and motivate BDC team members to achieve monthly goals Ensure accurate CRM updates and follow-up processes Monitor appointment show rates and service retention metrics Partner closely with the Service Manager and Advisors to maximize workflow and customer satisfaction Maintain high CSI standards consistent with the Lexus brand Qualifications 3–5 years of BDC, Service BDC, or Automotive Service experience (management preferred) Strong communication and leadership skills Customer-focused and team-oriented Proficient with CRM systems Valid driver’s license Paid Vacation/Sick/Personal Time 401K Plan with Employer Contribution All inquiries will remain strictly confidential. #J-18808-Ljbffr