Automotive Warranty Administrator

Job Description

Job Description

Automotive Warranty Administrator

Glendale Chrysler Jeep Dodge Ram | St. Louis, MO

Full-Time | Automotive Service Administration

JOIN AN AWARD-WINNING DEALERSHIP THAT VALUES EXPERIENCE, ACCURACY & TEAMWORK!

Are you an organized, detail-oriented professional who understands the importance of accurate warranty processing? Are you looking for a stable career with an established dealership that values its employees?

Glendale Chrysler Jeep Dodge Ram is looking for an experienced Automotive Warranty Administrator to join our team!

For more than 50 years, Glendale Chrysler Jeep Dodge Ram has proudly served the St. Louis community. As one of Missouri's top-volume dealerships and a four-time consecutive Consumer Satisfaction Award recipient, we've built our reputation on customer satisfaction, teamwork, and a commitment to excellence.

We're a family-owned and operated dealership where employees are an important part of our continued success.

If you take pride in your accuracy, enjoy problem-solving, and thrive in a busy automotive service environment, we'd love to hear from you!

WHY JOIN THE GLENDALE TEAM?

We believe that great employees are the foundation of a successful dealership. That's why we strive to provide a supportive workplace where employees can build lasting careers.

What We Offer:

• Established, Family-Owned Dealership — Join a company with over 50 years of success in the St. Louis automotive industry.
• High-Volume Service Department — Be part of a busy, successful dealership with a steady flow of business.
• Medical & Dental Insurance Options
• 401(k) Retirement Plan
• Paid Training & Professional Development
• Career Growth Opportunities — We believe in developing our employees and promoting them from within whenever possible.
• Employee Vehicle Purchase Program — Exclusive discounts on vehicle purchases.
• Employee Discounts — Savings on dealership products and services.
• Complimentary Saturday Lunches
• Supportive Team Environment — Work alongside experienced service, parts, and administrative professionals.

ABOUT THE POSITION

As our Automotive Warranty Administrator, you will play an essential role in ensuring warranty claims are processed accurately, submitted promptly, and reimbursed appropriately.

You'll work closely with our Service Advisors, Technicians, Parts Department, and management team to maintain efficient warranty operations while ensuring compliance with manufacturer requirements.

Your attention to detail directly impacts the success of our service department!

KEY RESPONSIBILITIES

• Warranty Claim Processing: Review, prepare, and submit manufacturer warranty claims accurately and within required deadlines.
• Claim Accuracy: Verify labor operations, failure codes, parts information, repair documentation, and other required claim details.
• Payment Reconciliation: Monitor warranty payments, identify discrepancies, and ensure claims are reimbursed appropriately.
• Rejected & Unpaid Claims: Research, correct, appeal, and resubmit rejected, denied, or short-paid claims to maximize reimbursement.
• Warranty Compliance: Stay current on Stellantis warranty policies, procedures, recalls, service bulletins, and manufacturer requirements.
• Documentation & Recordkeeping: Maintain accurate, organized, and audit-ready warranty records, including supporting repair documentation and warranty parts records.
• Department Collaboration: Work closely with Service Advisors, Technicians, Parts Department personnel, and management to resolve warranty-related issues.
• Claim Follow-Up: Track outstanding claims and proactively address delays or missing information.
• Warranty Reporting: Review claim activity, outstanding balances, chargebacks, and recurring issues to identify opportunities for improvement.
• Process Improvement: Help maintain efficient warranty procedures that reduce errors, prevent chargebacks, and improve reimbursement timelines.
• Complete required manufacturer and company training and perform additional related duties as assigned.

WHAT WE'RE LOOKING FOR

We're seeking someone who is dependable, organized, resourceful, and committed to getting the details right.

Preferred Qualifications:

• Previous automotive dealership warranty administration experience.
• Knowledge of manufacturer warranty policies, claim procedures, labor operations, and automotive repair terminology.
• Stellantis warranty experience is a plus, but experience with other manufacturers is welcome!
• Experience with dealership management systems (DMS) and manufacturer warranty claim platforms.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong computer, written communication, and problem-solving skills.
• Ability to work independently while maintaining positive relationships across departments.
• Professional, dependable, and team-oriented attitude.

Most importantly, we're looking for someone who takes ownership of their work, follows through on outstanding claims, and understands the importance of accuracy and accountability.

WHY GLENDALE?

There are plenty of places to work in the automotive industry, but we believe where you work matters.

At Glendale Chrysler Jeep Dodge Ram, you'll become part of an established dealership that has served generations of St. Louis customers.

We're proud of our history, our team, and the relationships we've built throughout our community.

If you're looking for a long-term opportunity where your experience, organizational skills, and contributions are valued, Glendale could be the right fit for you.

READY TO JOIN OUR TEAM?

Bring your experience, attention to detail, and commitment to excellence to Glendale Chrysler Jeep Dodge Ram.

APPLY TODAY!

We look forward to meeting you!

Glendale Chrysler Jeep Dodge Ram

Over 50 years of automotive excellence in St. Louis.

Glendale Chrysler Jeep Dodge Ram is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.