Advance Medical Support Assistant

Department: Department of Veterans Affairs This is the advanced level of the position. The Advanced Medical Support Assistant (Advanced MSA) works for the San Francisco VA Health Care System (SFVAHCS), of the Sierra Pacific network (VISN 21). The position is located within the Office of Community Care (OCC). Key Responsibilities The Advanced MSA performs duties related to the receipt, intake, and indexing of health and administrative information. The Advanced MSA performs Community Care Coordination duties related to consult review, scheduling, and the coordination of Community Care documentation. The Advanced MSA will interface with numerous clinical and administrative applications required for scheduling, coordination, and management of Community Care referrals. The Advanced MSA works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third- Party Administrator(s) to coordinate Veteran Community Care and TriWest activities. This coordination involves multi-disciplinary communication and coordination as a member of a cross-functional team. Advanced MSA assists with the coordination of records between Medical Center, OCC providers and coordinate the return of outside records to the CPRS/VISTA Imaging System to process results to the VA Provider. The Advanced MSA maintains effective and efficient communication with the patient, the interdisciplinary team, VA Medical Centers, contract providers and community providers. The Advanced MSA(s) supports Patient Safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full social security number. The Advanced MSA will coordinate the daily duties for Office of Community Care, which includes but not limited to the processing of authorizations under the Outpatient medical care programs, Inpatient medical care, and miscellaneous other Community Care programs. Care Coordination may be complicated by planned and unplanned absences of other Community Care staff. Changes in priorities maybe required to meet deadlines. The Advanced MSA assists with developing and recommending proposals for the purpose of improving workload distribution, efficiency, effectiveness, and productivity. Based on defined objectives by the Supervisor, the Office of Community Care Services determines specific steps to take and implements those using standard operating procedures (SOPs). The Advanced MSA uses interpretive skills to follow a variety of technical manuals and instructions, medical center policies, public laws, legal guides, and federal regulations to give instructions to patients, arrange appointments, record data involving outpatient appointments (authorization numbers, date and times of appointments, provider contact information, etc.) using automated medical records systems like HSRM, CTM, EPS & VistA. Furthermore, the Advanced MSA is required to have abroad understanding of related programs and how they impact the local, network, and national Community Care functions. Frequently, reference materials (technical manuals, directives, policies, etc.) are not completely applicable to some of the work or have gaps in specificity due to the constantly evolving program requirements surrounding Community Care. The Advanced MSA must exercise judgment to adapt and interpret guidelines to address specific issues and problems (payment issues, patient complaints, additional requests for services, implementation of new programs) as they arise during performance of day-to-day operations. The Advanced MSA coordinates care for Veterans eligible for the Community Care Program which includes processing consults, coordinating care with Community Providers and/or Third-Party Administrators and ensuring that the Veteran receives the necessary medical appointment timely. The Advanced MSA coordinates and assures that medical records are received timely, and the Community Care consult is completed and closed when all the treatment has been received. The Advanced MSA coordinates between the VA Medical Staff and the Community Providers and/or Third-Party Administrators to ensure that all necessary treatment is provided. Other duties as assigned. Work Schedule: Monday-Friday 8:00am to 4:30pm Compressed/Flexible: No Telework: No Virtual: This is not a virtual position. Functional Statement #: 00856-F Relocation/Recruitment Incentives: None Permanent Change of Station (PCS): Not authorized Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $63094 – $82021/yr. What security clearance is required? This position requires a Other security clearance. What is the application deadline? Applications close on 2026-11-23. How many openings are available? There are 4 openings for this position. Who is eligible to apply? This position is open under the 'Public' hiring path. 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