Creative Program Manager

Program Manager

Razorfish, leaders in what's next, are seeking a Program Manager to oversee mid-to-large scale client projects. This role focuses on creative project management, end to end project workflow, and delivery efficiency and quality. The ideal candidate should have experience leading marketing and advertising projects comprised of multidisciplinary resources, with experience in collaborating with key agency partners, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics, Media, and Technology. Agency experience is key. They will also possess an ability to represent the Program Management team with internal partners, and have some experience in building and maintaining strong relationships with agency partners.

Responsibilities:

• Manage medium-scale projects end to end, from strategy brief to asset delivery.
• Work with strategy, creative, account, and production teams to ensure smooth delivery of deliverables and assets, while also facilitating communications between teams.
• Develop scope details, staffing plans, and estimates for various project types and engagement.
• Partner with Creative to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery.
• Engage with Resource Management and Finance as appropriate for staffing, scoping and estimating.
• Work closely with direct supervisors and team members identify flags, find solutions, and manage up.
• Maintain communications and documentation, including status and financial updates, project plans, change orders, QA ticketing, and asset management.
• Assist in scope development, estimate development, and staffing plan creation/revisions.
• Contribute to a culture of delivery efficiency and excellence within the Program Management department.
• Demonstrate a willingness to learn, and creatively solve problems with a positive, professional demeanor.
• Work with account and client partners to instill and enforce processes, workflows and tools that support the profitable delivery of client work.
• Partner with internal team to help optimize existing operational processes and systems.
• Provide program management with a willingness to creatively solve problems.

Qualifications:

• 3+ years project or program management experience in a creative services organization working with cross-functional team members including strategy, data and planning, creative, media, production, technology, operations and resourcing.
• Experience managing marketing programs.
• Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.
• Working knowledge of MS Office, project management software (JIRA, Workfront, etc.), and project management software (MS Project, Smartsheet).

Compensation Range: USD $73,150.00 - USD $96,200.00/Annually.