Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2023 and currently lead a team of five. Before becoming an agent, I spent 10 years as a State Farm team member, gaining valuable experience and developing a passion for helping customers and building strong teams.

I earned my degree from University of Houston and am married, my husband is also part of the agency team. Outside of work, I’m a passionate advocate for animals and regularly foster and rescue pets. We even have an office dog, Luna, who helps make the office a fun and welcoming place to work.

Giving back to the community is very important to me. As a YMCA board member, I help support fundraising efforts for local children, including back-to-school backpack and school supply drives. I’m also actively involved with animal rescue organizations and enjoy supporting causes that make a difference in the lives of both people and animals.

Our agency offers PTO, licensing reimbursement, and a flexible work environment. We believe that people perform their best when they feel supported, trusted, and empowered to succeed.

Our culture is close-knit, supportive, and family-oriented. We’ve built a team that genuinely enjoys working together and helping one another succeed. I’m looking for someone who is motivated, driven, and able to work independently without constant micromanagement. If you’re looking for a workplace where relationships matter and growth is encouraged, this could be a great fit for you.

ROLE DESCRIPTION:
As an Account Representative for Brittaney Allen - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.