General Clerk

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

The General Clerk General Merchandise assists the Combo or Grocery Manager in providing outstanding customer service by cleaning, stocking, and managing the sales floor's day-to-day operations. They also contribute to a positive customer shopping experience and maintain department quality standards.

Essential Functions of the Position:

• Gain and maintain knowledge of products sold within each department and be able to respond to questions and make suggestions about products.
• Replenishes products in various departments as directed.
• Checks displays and shelves for any out-of-stock products to refill for customer purchases.
• Helps customers locate items and carry out purchases as needed.
• Moves products in and out of storage areas for proper display and storage of goods, including in refrigerating storage boxes.
• Assists in maintaining inventory control to ensure freshness, product quality, and turnover for maximum sales and to minimize out-of-stock or overstocked products.
• Returns all products to shelves that customers have moved or returned before purchase, often called "go-backs."
• May assist with the accuracy and efficiency of online customer orders.
• Maintains store cleanliness inside and out, including bathrooms and trash cans.
• Handles damaged and spoiled products according to company policy and assists in controlling the level of damaged goods.
• Monitors expiration dates of labeled goods to ensure only fresh products are available for customer purchase.
• Assists in ensuring a favorable department image to customers by maintaining a clean, attractive, and friendly department.
• Report malfunctioning refrigeration or equipment to store management immediately.
• Greets all customers and provides prompt and courteous service.
• Perform other duties as assigned.

Knowledge:

• Understanding of customer service best practices and strategies to enhance customer engagement.
• Awareness of grocery products and categories to handle and store items correctly.
• Knowledge of OSHA guidelines and other relevant health and safety regulations.

Skills:

• Strong communication skills to interact effectively with customers and team members.
• Proficiency in using inventory management software, barcode scanners, and other warehouse technologies.

Abilities:

• Ability to maintain organized storage areas and manage inventory efficiently.
• Ability to identify and resolve issues related to inventory discrepancies or storage problems.
• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure environments.

Physical Requirements:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Climbing ladders to perform warehouse tasks at elevated heights.
• Ability to perform tasks that require fine motor skills, such as using tools or handling small objects.
• Operate equipment to move or store products and displays.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions:

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
• Primary Work Stations: Work within the grocery store environments, which include various sections such as the sales floor, backrooms, and exterior areas.
• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: Over one year of Grocery Clerk experience is preferred.
• Complete the company's OSHA-accredited forklift training.

Company Employment Policies:

• PAQ, Inc is an "At-Will" employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).

Job Title: General Clerk General Merchandise

Location: PAQ, Inc, Store Location, On-Site

Reports To: Manager, Combo or Grocery

Employee Type: Regular, Full-Time

Exemption Type: Non-Exempt

Pay Range:
$16.90 - $21.50

Equal Employment Opportunity

PAQ, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on any characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation Statement

PAQ, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you need an accommodation to complete the application or interview process, please let us know.

Work Authorization

All employment offers are contingent upon verification of authorization to work in the United States in compliance with applicable federal laws.

Pay Transparency (California)

The base pay range for this position is listed above. Actual compensation will be determined based on factors such as qualifications, experience, internal equity, and business need.

Fair Chance Statement (California)

We will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.

Applicant Privacy Notice

To learn more about how we collect, use, and retain applicant personal information, please review our Applicant Privacy Notice at:

Employment-At-Will

Employment with PAQ, Inc. is at will. Either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Duties Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may change or be reassigned at any time based on business needs.