Warranty Admin

Job Description

Job Description

At Bridgewater Chevrolet, we view our service department as the heartbeat of our dealership, and our warranty team is the vital engine that keeps everything running smoothly. We are looking for a detail-oriented and positive individual to join us in Bridgewater, New Jersey, to help manage our warranty administration process. This isn't just about filing paperwork; it is about ensuring our customers receive the support they deserve and that our talented technicians are recognized for their hard work. You will be a key bridge between our service floor and the manufacturer, ensuring that every claim is handled with precision and care. We pride ourselves on a welcoming, supportive culture where your contributions directly influence the success of our service operations. If you enjoy solving puzzles, value organized systems, and want to be part of a team that truly cares about their work and their community, we invite you to grow your career with us. You will find that our shop environment is friendly, professional, and dedicated to achieving excellence together every single day.

Responsibilities

Review and submit warranty claims to the manufacturer, ensuring all documentation is accurate and complete.

Communicate effectively with service technicians to gather necessary details regarding repairs for claim support.

Track the status of all pending claims and follow up on any discrepancies or requests for additional information.

Maintain organized records of all warranty transactions and correspondence to ensure compliance.

Monitor warranty parts returns and credits to keep our inventory and accounting records balanced.

Collaborate with the service management team to identify trends in claim denials and implement improvements in our submission process.

Requirements

Minimum of two years of experience in automotive service warranty administration.

Strong knowledge of manufacturer warranty claims procedures and guidelines.

Proficiency in dealership management software such as CDK or Reynolds and Reynolds.

Meticulous attention to detail to ensure claim accuracy and minimal rejections.

Understanding of automotive mechanical terminology.

High school diploma or equivalent.

Certification in relevant manufacturer training programs is a definite plus.

Benefits

• Life Insurance
• Disability Insurance
• Parental Leave
• Career Growth Opportunities
• Mon-Fri Schedule
• Work from Home
• Hands on Training
• Tuition Reimbursement
• Retirement Plan
• Flexible Schedule
• Paid Time Off (PTO)