Welcome Desk Associate

Job Description

Job Description

Your Frontline Mission

As a Welcome Desk Associate at the Spring Grove YMCA, you’re the first spark of energy members and guests experience—keeping the front desk running smoothly while protecting a safe, positive environment. This part-time, onsite role (rotating weekdays, evenings, and weekends) pays $10.00–$12.00/hr.

Key responsibilities:
- Greet and check in members/guests; answer questions in person and by phone
- Process payments and maintain accurate records in MS Office and the membership database
- Promote and sell memberships/programs ; follow up with prospective members
- Support facility security and respond appropriately to incidents per emergency procedures

Required skills/qualifications:
- Strong customer service, cash-handling, and basic sales experience
- Clear verbal/written communication, multitasking, and time management
- Team-focused problem solving and relationship building
- Adult & Pediatric CPR, First Aid, and AED certification (or ability to maintain)
- Bilingual English/Spanish preferred

Ready to be the face that sets the pace? Apply today. Benefits include 

- FREE access to fitness centers and pools at all YMCA of the Roses locations
- Program and lesson discounts
- FREE Child Watch (up to 3 hours per day while working, when available)

The Desk in Action

You’ll clock in at 1472 Roths Church Rd and step into the rhythm of the Spring Grove YMCA—music in the background, members arriving with goals, families juggling schedules, and friendly hellos coming from every direction. Between quick conversations and steady foot traffic, you’ll pivot from answering a question to updating a record, then reset your space for the next rush. As the shift changes, you’ll wrap up details cleanly so the next teammate can launch smoothly. Some days are calm; others feel like a sprint—but the pace stays upbeat, and you’ll leave knowing you helped the building run sharp and welcoming from open to close.

Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.