Catering & Take-out Supervisor

Catering And Take Out Supervisor

All the Best Delicatessen is seeking an organized, customer-focused, and energetic Catering and Take Out Supervisor to manage and grow our catering and to-go services. This role is responsible for coordinating catering orders, building strong customer relationships, revamping our delivery and take-out procedures, ensuring accurate order preparation, and delivering exceptional service that reflects the quality and reputation of our deli.

The ideal candidate is detail-oriented, thrives in a fast-paced environment, and enjoys working with both customers and team members to create outstanding catering experiences.

Key Responsibilities

• Respond to catering inquiries by phone, email, and in person
• Assist customers with menu selections and pricing
• Prepare and process catering orders accurately and efficiently
• Coordinate order timing and logistics with kitchen and delivery staff
• Ensure all catering orders meet company quality and presentation standards
• Maintain strong communication with clients before, during, and after events
• Help organize and set up catering trays, platters, and event packages
• Track catering inventory and supplies as needed
• Support marketing and promotional efforts for catering services
• Take lead of all delivery and take out services and procedures creating perfection of accuracy to every guest order
• Development of SOP'S
• Resolve customer concerns professionally and promptly
• Maintain cleanliness and food safety standards in accordance with company policies

All the Best Delicatessen is committed to providing fresh, high-quality food and exceptional customer service. We take pride in creating memorable experiences for our customers through delicious food, reliable catering services, and a welcoming atmosphere.

Qualifications

• Previous experience in catering, hospitality, food service, or customer service preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work efficiently under pressure and meet deadlines
• Proficient computer and order-entry skills
• Flexible schedule, including weekends or holidays when needed
• Ability to lift and carry catering items up to 30 pounds
• Positive attitude and strong teamwork skills
• Clean driving record and valid driver's license

Preferred Skills

• Knowledge of deli and catering menu items
• Experience coordinating events or large food orders
• Sales or upselling experience
• Experience with TOAST Catering and Take-Out / Delivery