Group Lead

Group Lead – Training & Staffing Position Overview This role is responsible for coordinating staffing coverage, overseeing new hire onboarding, training for both new and established staff, competency development, and ongoing staff productivity within the Care Group, as well as supporting initiatives such as Remote Patient Monitoring (RPM). The Group Lead does not provide direct patient‑facing care but serves as the organizer, coach, and problem‑solver for training and staffing across the team. By partnering closely with regional leadership and the Training & Education Department, the Lead helps build a workforce that is consistent, competent, resilient, and patient‑centered. This position is full‑time, salary‑based, based in the Greenville office, 8‑ampm (8 AM–5 PM), Monday‑Friday. Responsibilities Implement and maintain a standard training plan for each role within the Care Group; schedule, deliver, and track ongoing education and refreshers. Coordinate and participate in onboarding for all new hires within the Care Group, ensuring consistent Week 1 experiences, equipment setup, and role‑specific introductions. Provide and oversee training for established employees when workflows, processes, or compliance standards change. Lead focused trainings on documentation, billing, EHR workflows, and company software; troubleshoot learning gaps and coordinate with Training and Education when system updates roll out. Perform role‑specific competencies and skills checklists and provide coaching to close gaps. Communicate best practices, protocol updates, and regulatory requirements; reinforce adoption across the Care Group. Own the daily and forward‑looking coverage plan for all Care Group roles; manage PTO/absence, call‑outs, and backfill coverage to maintain safe operations. Maintain a live staffing roster to minimize service disruptions and overtime spikes. Coordinate new‑to‑team schedule ramp‑ups in alignment with competency completion. Monitor schedule health (capacity, cancellations due to staffing), elevate persistent gaps, and propose redistribution and cross‑coverage plans. Run micro‑trainings and coaching huddles to raise efficiency. Collaborate with regional leadership on field processes: medication reconciliation accuracy, telehealth facilitation workflows, and documentation timeliness. Escalate training or performance concerns: identify individuals who are not retaining information, consistently failing to meet role expectations, or who may not be a good fit for their position or the organization. Communicate concerns to regional leadership for coaching or further review. Work with regional leadership to monitor staff productivity metrics, address inefficiencies, and ensure clinicians and support staff are performing at expected levels. Identify and implement ongoing training opportunities for staff. Qualifications Minimum of three (3) years in a healthcare setting with demonstrated experience in training and education and staffing. Clinical experience as a Medical Assistant or higher preferred; leadership experience in field/community operations a plus. Strong facilitation, coaching, and communication skills; proven ability to manage complex coverage logistics across multiple disciplines. Proficient with EHR and company software; comfortable building training content and tracking completions/competencies. Ability to read and communicate effectively. Strong written and verbal skills. Basic computer knowledge. Ability to manage and demonstrate effective leadership skills. Demonstrate good interpersonal and communication skills under all conditions. Foster a cooperative work environment. Team player with ability to manage multiple responsibilities and demonstrate sound judgment. Must be able to work flexible hours and travel between offices, facilities, etc.; licensed driver with an insured automobile in good working order. Benefits Competitive Compensation Package with Bonus Opportunities Employer Matched 401K Free Visit & Prescriptive Services with HDHP Insurance Plan Employer Matched HSA Generous PTO Package #J-18808-Ljbffr Your Health Organization