Budtender Shift Lead - Cannabis Retail

Location: NEW BUFFALO, MI 49117 Department: RETAIL Job Status: Full-Time Position Type: Permanent

WHERE LEADERSHIP MEETS PASSION Are you passionate about cannabis, experienced in retail leadership, and motivated to help lead a high-performing team? We’re looking for a dependable and motivated Budtender Shift Lead to join the team at DACUT Cannabis Retail! This role is perfect for someone who thrives in a fast-paced retail environment, enjoys coaching and supporting others, and is committed to delivering an exceptional customer experience while helping drive daily operations. As a Budtender Shift Lead, you’ll serve as a key support leader on the sales floor — assisting with daily store operations, guiding Budtenders, ensuring compliance, and helping create a welcoming, efficient, and customer-focused environment. You’ll lead by example and help maintain the high standards that define the DACUT experience. Key Responsibilities Lead and support Budtenders during daily operations, ensuring excellent customer service and workflow efficiency. Provide exceptional customer experiences through product knowledge, education, and personalized recommendations. Assist with opening and closing procedures, cash handling, drawer counts, and daily operational tasks. Help monitor team performance, attendance, and productivity throughout each shift. Ensure compliance with all company policies, state cannabis regulations, and safety standards. Maintain a clean, organized, visually appealing, and compliant sales floor. Assist management with inventory tasks, restocking, audits, and product organization. Support onboarding and training of new team members while fostering a positive team culture. Handle customer concerns professionally and escalate issues to management when necessary. Stay informed on product knowledge, promotions, inventory updates, and industry trends. Experience & Qualifications Previous cannabis retail experience required; leadership or supervisory experience preferred. Strong understanding of cannabis products, including flower, concentrates, edibles, vapes, and accessories. Excellent customer service, communication, and problem-solving skills. Ability to lead by example in a fast-paced, high-volume retail environment. Comfortable handling cash transactions, POS systems, and operational procedures. Ability to work flexible schedules, including evenings, weekends, and holidays. Must be 21+ and able to pass required background checks. Reliable, professional, and team-oriented with a strong work ethic. Knowledge & Skills Knowledge of cannabis products, compliance regulations, and responsible consumption practices. Ability to coach and motivate team members while maintaining accountability. Strong organizational skills and attention to detail. Comfortable multitasking and prioritizing responsibilities during busy shifts. Ability to maintain professionalism and composure under pressure. Familiarity with retail inventory systems and operational processes. What We Offer Competitive starting pay: $17–$19/hour + Tips, with opportunities for advancement and performance-based raises. Comprehensive benefits package — including health, dental, and vision coverage. Leadership development and ongoing cannabis industry training. Supportive, fast-paced team environment focused on collaboration and growth. Consistent full-time scheduling (30–40 hours per week). Opportunities to grow into Assistant Manager and Store Leadership positions. Who You Are You’re a natural leader who enjoys supporting others, solving problems, and creating positive customer experiences. You’re dependable, motivated, and passionate about cannabis and retail operations. You understand how to balance leadership with teamwork and take pride in helping both customers and coworkers succeed every day.