Team Leader

Job Title: Team Leader

Job Summary:

CASES is seeking a Team Leader that provides administrative and operational leadership to a multidisciplinary team of Care Managers serving individuals with complex behavioral health, housing, medical, and criminal-legal involvement needs.


The successful candidate will be a visible, engaged, and supportive leader that possess strong supervisory and performance management skills, maintain clear visibility into staff activities and participant outcomes, and effectively balance accountability with support. The ideal candidate will be an organized and proactive communicator who can build trust, coach staff towards success, and lead multidisciplinary team in a fast-paced community-based environment.


Based in Central Harlem, the HHCM/ICM team works directly with participants in the community to connect them to behavioral health, medical, housing, and social services. Through individualized care coordination and hands-on support, care managers help participants build skills, improve wellness, reduce crises and hospitalization, maintain housing stability, and successfully integrate into their communities. The program's goal is to promote long-term recovery, increased independence, and improved quality of life for some of New York City's most vulnerable residents.

Salary: The salary range for the Team Leader is $75,000 - $80,000.

Shift Hours: The Team Leader is full-time Monday through Friday 9am-5pm shift.

Location Address: 4 West 125th Street, 2nd floor, New York, New York, 10027

Workplace Flexibility: Flexible (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning).

What you will be doing:

• Direct and coordinate the client admission process and treatment, rehabilitation, and support services of the program in coordination with the psychiatrist. Schedule the admission interview, develop and coordinate the initial assessment and initial treatment plan; assign the most appropriate staff to the individual; and provide clinical supervision of the development of the comprehensive assessment and the treatment plan for each client
• Participate in staff recruitment, interviewing, hiring, work assignments and orientation and performance supervision according to work rules, regulations, and policies; develop and implement staff orientation, training, and evaluation of work performance
• Supervise Electronic Health records management assuring maintenance of the client record in compliance with OMH regulations, corporation policies, and other agency requirements. Train staff on medical record requirements; regularly review client assessments, treatment plans, and progress notes written by the staff; and supervise individual staff for medical records mastery
• Initiate and maintain relationships, in coordination with OMH, with DOCCS, law enforcement and criminal justice systems and other health and human services agencies, and with informal community resources (i.e., landlords, employers)
• Provide training, clinical supervision, evaluation, and professional development opportunities to staff members
• Provide clinical oversight to the team, including person-centered treatment planning, evidence-based practices, use of service dollars, high risk/crisis incident management
• Ensure program operates with high fidelity in accordance with the HHCM Scope of Services as per DOH/OMH
• Serve as a visible and accessible leader who provides guidance, support, and problem-solving assistance to staff in the field and office
• Monitor staff productivity, community-based activities, caseload management, and participant engagement to ensure quality services are delivered consistently.
• Work with external stakeholders - such as hospitals, shelters, jails, service providers - to achieve positive client outcomes
• Provide guidance on complex cases and crisis situations while supporting staff in making sound clinical and operational decisions
• Lead regular team meetings focused on participant outcomes, problem solving, communication, and quality improvement initiatives
• Other duties as required by agency executive staff

What we are looking for:

• Master's degree in social work or related fields (human services, psychology, criminal legal)
• At least two years of supervisory experience in a behavioral health setting
• At least two years of experience working with adults who have needs in the areas of mental health, substance use, trauma, violence risk, homelessness, frequent psychiatric hospitalizations, and criminal-legal involvement
• Strong commitment to social justice and the CASES mission
• Individuals with lived experience are encouraged
• Proven ability to effectively manage employee performance, provide corrective feedback, and support professional growth and development
• Strong leadership skills with experience fostering accountability while maintaining a supportive and collaborative team culture
• Experience monitoring caseloads, participant outcomes, service delivery, and staff productivity to ensure program success
• Demonstrated ability to utilize data and reporting tools to drive decision-making, monitor quality, and improve outcomes.
• Strong verbal and written communication skills, including the ability to communicate expectations clearly and consistently across teams and stakeholders

Preferred Skills:

• Preferred licensed clinicians (LCSW/LMSW/LMHC) or in some limited circumstances MSW/MHC-LP with at least 1-year of relevant supervisory experience receiving license within six months
• Experience in a multidisciplinary setting and field-based clinical work preferred
• Fluency in Spanish a plus
• Experience supervising Medicaid-funded care management, Health Home, ICM, or forensic behavioral health programs
• Experience utilizing Foothold, PSYCKES, MAPP, HCS, HARP, or other care management and electronic health record systems

Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off - starting at 25 days
• 12 Paid Holidays per year.
• Retirement 403(b) Competitive matching up to 6%.
• Employee Referral Program

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE | Hold people's stories with dignity

UNITY | Commit to a shared mission

RESPECT | Celebrate the strength of diversity

PROGRESS | Always work to improve

OPTIMIZE | Make the best use of resources

SOLUTIONS | Work together to solve problems

EMPATHY | Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected willreceive a response. We encourage you to apply for any position(s) you feel you are qualified for.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday - Friday, 9am - 5pm
35 hours per week excluding breaks