Business Analyst

Job Responsibilities

The Business Analyst is responsible for helping implement technology solutions in a cost-effective way by determining the requirements of a project or program and communicating them clearly. As the vital link between the company's information technology capabilities and its business objectives, business analysts contribute to the profitability of companies large.


License Level: This is a gaming level position and requires a gaming level license. This position has the ability to make discretionary decisions that impact gaming operations.


Essential Duties / Core Competencies

• Develops technical solutions to business problems begins with defining, analyzing and documenting requirements. Manages requirements at the project level to help fulfill business needs.
• Manages constant change through innovation. Achieves goals through projects that translate customer needs into new products, services, and profits.
• Deals directly with system providers to maintain systems availability and performance.
• Gathers and analyzes data in support of business cases, proposed projects, and systems requirements
• Meets with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve hotel systems issues.
• Leads design sessions in prototyping new systems for the purpose of enhancing hotel business processes, operations, and information process flow.
• Reviews and analyzes the effectiveness and efficiency of existing hotel systems and develop strategies for improving or further leveraging these systems.
• Identifies and establishes scope and parameters of hotel systems analysis in order to define outcome criteria and measure-taking actions.
• Collaborates in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Researches software and hardware products to justify recommendations and to support purchasing efforts.
• Prepares and delivers reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
• Creates system design proposals.
• Performs cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Ensures compatibility and interoperability of in-house computing systems.
• Creates systems models, specifications, diagrams, and charts to provide direction to system programmers.
• Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
• Maintain and perform Support services including all activities and task needed to support Mobile sports betting infrastructure.
• Provides orientation and training to end users for all modified and new systems.
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the internal and external guests at the forefront of every decision
• Performs other tasks as assigned.

Work/Educational Experience:

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• BA/BS in Computer Science or a related field and/or a combination of education and related experience preferred.
• Two (2) year of experience in an Analyst role or in an IT related field.

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires general computer skills and proficiency in Enterprise-level POS, Hotel PMS, HRMS, Finance applications, and Microsoft Office specifically Outlook, Word, Excel, & PowerPoint. Mastery of Excel.
• Working knowledge of network and PC operating systems and current network hardware, protocols, and standards.
• Written and verbal communication, including technical writing skills.
• Understanding of systems engineering concepts.
• The ability to conduct cost/benefit analysis.
• Business case development.
• Modeling techniques and methods.
• Leadership skills.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Pay Transparency: $60,406-$75,740

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

NOTE: This job description is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization.

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.