Front Desk Agent Night Auditor Full Time

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The Lakeshore Inn, a boutique hotel located on the Lake in downtown Lake Oswego is currently seeking friendly, outgoing, energetic individuals to join our team. We are looking for a Full Time (40 hour+ a week) Front Desk Night Auditor; preference will be given to applicants having experience, but willing to train the right candidate.

Our property has 31 rooms and has standard size hotel rooms with a King, Queen or two Queen Beds, larger one bedroom suites and a few 2 bedroom suites.

Night Auditor Front Desk Agent:

Compensation: Very competitive, starting at $19, but depending on experience.

Individuals must have a commitment to providing each and every guest with EXCEPTIONAL service. The ability to multi-task, work in a fast paced environment, and to work well both independently and as a member of the front desk team is crucial. Individuals must also have the ability to effectively communicate with guests, co-workers, management, and owners.

Duties include but are not limited to

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs and maintenance for any room issues.
• Upsell additional facilities and services, when appropriate

Night Auditors will also

• Balance the end of day reports for the hotel
• Open the new day
• Work 11pm-7am, so must be able to stay awake for the duration of their shift

Skills

• Experience with hotel reservations software is a bonus but not required.
• A Customer service oriented personality is a requirement
• Excellent communication and organizational skills is a requirement

The Front Desk The Night Audit is 40+ hours a week

Those with previous front desk experience will get preference, but any individual applying needs to have at least two years minimum of customer service experience.

The Lakeshore offers competitive wages, a great work environment, vacation and personal leave and with full time we also offer medical, dental, and 3% matched 401k.

May also apply in person as well at: 210 N. State St Lake Oswego OR 97034

Job Type: Full-time 40 hours+

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Overtime

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 2 years (Preferred)
• Customer Service: 2 years (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Required)
• Day Shift (Preferred)

Work Location: In person