Help Desk Agent

IT Helpdesk Technician InternAs an IT Helpdesk Technician Intern, you will work alongside the Systems Administrator to support onsite employees and engineering teams with computers, cloud applications, networking, printers, and shared technology. You will help resolve day-to-day issues, prepare equipment, and improve IT documentation and processes.Your responsibilities will include:Providing Level 1 help desk support through Jira, email, Teams, and in person.Troubleshooting Windows and macOS devices, Microsoft 365, printers, peripherals, Wi-Fi, VPN, and conference room technology.Configuring, deploying, and maintaining laptops, desktops, NUCs, monitors, and other employee or lab equipment.Assisting with new-hire setup, account access, MFA, onboarding, offboarding, and basic user training.Installing approved software and updates, imaging or reimaging devices, and assisting with Intune/Autopilot enrollment under supervision.Maintaining accurate ticket, asset, inventory, and knowledge-base records; documenting troubleshooting and escalating complex issues clearly.As skills develop, assisting with Microsoft 365 and Entra ID administration, Linux or lab systems, scripting, networking, and endpoint security tasks.Must-have requirements include:Current enrollment in, or recent completion of, an IT, Computer Science, Information Systems, cybersecurity, networking, or related program; equivalent hands-on experience is welcome.Working knowledge of computer hardware, Windows, Microsoft Office/Outlook, and common software installation and troubleshooting methods.Basic understanding of networking concepts such as IP addressing, DNS, DHCP, Wi-Fi, Ethernet, and VPN.Strong customer service, communication, organization, and time-management skills, with the ability to follow security and change-control procedures.Strong and meticulous documentation capabilities.Nice-to-have requirements include:Experience using Jira and related Atlassian ITSM solutions.Familiarity with macOS, Microsoft 365, Active Directory/Entra ID, Intune, Jira, or inventory management tools.Exposure to PowerShell, Linux, GitHub, Docker, UniFi networking, Teams Rooms/AV, or endpoint security.Experience from a help desk, internship, campus role, home lab, personal projects, repair work, or customer-facing technical support.CompTIA A+, Network+, or related coursework is a plus.Experience supporting 100+ desktops.If you are passionate about technology and enjoy working in a fast-paced environment, we would love to hear from you. Join us in accelerating the electrification of everything Heron Power Electronics Company.