Service Technician - Security

Job Description

Job Description

Service Technician – CGL Security

Office Location: Westwood, MA

Typical Service Areas: Boston, Western MA, Rhode Island, and New Hampshire

Position Summary:

CGL is looking to hire a full-time Service Technician to service, troubleshoot, and repair electronic security and video surveillance systems for our customers. You'll join a tight-knit team where senior techs share what they know and new ideas are always welcome.

You'll be provided a take-home service vehicle, work independently in the field, and rotate on-call for after-hours emergencies.

What You'll Do:

• Provide excellent service to every customer, every time

• Respond to service calls, scheduled maintenance, and emergency/after-hours calls (on-call rotates approximately every 8 weeks)
• Diagnose, troubleshoot, and fix problems with security, access control, and video systems — repair or replace parts as needed
• Program and configure system software
• Fill out clear, accurate service reports after every job
• Use hand and power tools (drill, wire stripper, crimper, etc.) and work at heights on a ladder or lift when needed
• Represent CGL as the customer's go-to service provider — showing up on time and following through

What You Need:

• 3+ years servicing, installing, or programming access control systems
• Valid driver's license with a clean record
• Previous experience with Software House (required)
• Ability to travel locally to jobsites on a regular basis. Rare overnight travel may be required.
• Comfortable working at heights and handling hand/power tools as needed
• Able to work under pressure and independently with minimal supervision
• Solid communication skills - you'll be dealing directly with customers
• Advanced technical skills related to electronic security and video surveillance systems.
• Basic computer skills including MS Office (Outlook, Word, Excel, etc.)
• High school diploma/GED or equivalent experience

Nice to Have Experience:

• Video: Genetec, American Dynamics
• Access control: Genetec, CCURE, S2
• Intrusion: DSC, Bosch

About CGL

Started in 1998 in an owner's basement and 28 years later, we're still family-run. Two of our three founding owners are still active in the business with no plans to exit any time soon. Average employee tenure is 10+ years due to culture and industry reputation we've cultivated throughout the years. We're growing and looking for people who want to learn from experienced techs, stick around for the long haul, and pass the torch onto the next generation of security professionals!