Relationship Banker

Job Description

Job Description

Who We Are:

Seneca Savings is a proud community bank that has been serving the Central New York region for over 95 years. With deep roots in the area, we're committed to exceeding expectations by delivering big bank technology with a personal touch.

As a locally focused institution, our mission is to foster growth, empower success, and uplift the communities we serve, guiding our customers, employees, and partners toward achieving their financial dreams.

We operate five branch locations in Baldwinsville, Liverpool, North Syracuse, Bridgeport, and Manlius, and take pride in offering a workplace culture grounded in our core values:

• Driven Towards Success
• Team Oriented
• Customer First
• Positive Attitude

These values define who we are and how we work, both with each other and with the communities we proudly serve.

Join our innovative team and be part of a company that's committed to delivering exceptional service, enhancing lives, and making a difference every day.

Job Summary:

The Relationship Banker is responsible for engaging customers to identify financial needs, recommending appropriate products and services, and supporting account openings, lending solutions, and sales initiatives. This role also includes processing transactions, maintaining compliance with bank policies, and contributing to branch operations and team collaboration.

Essential Job Duties and Responsibilities: (Additional duties as assigned)

• Welcome and engage customers as they enter the branch, identifying both immediate and long-term financial needs.
• Provide tailored solutions to customers by recommending and completing the sale or referral of appropriate products and services.
• Conduct outbound calls focused on lead generation and participate in branch sales promotions as directed by management.
• Assist customers with opening personal and business accounts.
• The Relationship Banker must be proficient in offering and discussing a variety of consumer lending products, including Home Equity Lines of Credit, auto and recreational vehicle loans, personal loans, and credit cards.
• Follow up with all new account customers to ensure customer success and customer retention.
• Maintain through knowledge of Bank policies and procedures.
• Take ownership of account servicing and error resolution, resolving routine issues and escalating complex matters to a supervisor. Convert service interactions into sales or referral opportunities when appropriate.
• Assist in reviewing branch reports including Debit Card orders, Customer Source, Online Banking Enrollment, Stop/Hold Content, High Dollar Report, 3-10 Log, Large Currency Reports, and IRS Data Capture.
• Follow consumer guidelines for accurate new account handling and exception processing.
• Process a variety of retail and commercial transactions including deposits, withdrawals, loan payments, and check cashing. Verify endorsements and funds availability, issue receipts, and balance daily work in accordance with procedures.
• Maintain knowledge of procedures related to ATM settlement, foreign currency, night depository, reserve cash and coin maintenance, negotiable control, opening/closing procedures, cash ordering, and shipment handling.
• Ensure compliance with operational, security, and control policies to prevent fraud and protect customer assets.
• Demonstrate teamwork by assisting branch colleagues as needed and actively participating in branch team meetings.

Supervisory Responsibilities:

• The Relationship Banker does not have direct reports but may assist in supervising staff during the absence of the Branch Manager.

Required Experience and Education:

• High school diploma or GED required.
• Previous banking experience in a sales-oriented role is strongly preferred.
• Friendly, approachable, and professional demeanor with excellent relationship-building skills.
• Strong verbal and written communication abilities.
• Ability to work collaboratively and contribute as a team player.
• Flexible availability to work a rotating schedule, including Saturdays.
• Willingness to attend occasional after-hours meetings as needed.
• Ability to travel between branch locations when required.
• Comfortable adapting to changes in policies and procedures, sometimes on short notice.
• Must be a Notary Public or able to obtain Notary status within six months of hire.

Equipment, Machines and Software Used:

• Basic Equipment and Machinery: Basic personal computer / keyboarding skills and perform basic word processing and data entry.
• Computer Software: Ability to utilize Windows Operating system, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe Acrobat, and banking systems with the willingness to learn new software, as necessary.

Physical and Mental Requirements:

• While performing the duties of this position, the Relationship Banker is regularly required to, stoop, kneel, crouch, reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.
• The physical requirements of this position call for the ability to exert up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing work assignments, using a computer terminal, and/or extensive reading.

Environmental Conditions:

• There is no exposure to adverse environmental conditions. Work is performed in a typical office work environment.

The base pay range for this position is $22.50 - $27.00 per hour. Exact offers will be determined based on job related knowledge, skills, and experience.