Customer Service Support Specialists

Job Description

Job Description

Description

REQUIRED :  Active TS/SCI with Full Scope Polygraph
LOCATION: Full-time onsite in Tyson's Corner, VA

As a Customer Service Support Specialist, you’ll work with Microsoft Sentinel and Azure to monitor network and infrastructure performance, identify issues, and perform initial troubleshooting.

Who We Are:
We offer advanced services in data science, data engineering, software engineering, AI solutions, cybersecurity, and IT program management.

Passionate Integrity, Driven by Excellence
Ardent Principles offers a competitive salary range and a comprehensive, industry‑leading benefits package designed to support long‑term stability and employee well‑being. We provide more than a position—we offer a workplace committed to excellence, integrity, and mission‑focused impact.  Our mission is to act as a bridge between satisfied clients and fulfilled employees, ensuring that your job and well-being are our top priorities because your satisfaction leads to the success of our clients.

Join us as we continue building the future of secure, high‑impact solutions.
Key Responsibilities and Experience needed

In this challenging yet rewarding role, you are an integral part of what brings our Company's mission to life. You must have the following required skills, certifications and demonstrated experience in and/or with:

• Working with Microsoft Sentinel and Microsoft Azure.
• Understanding enterprise network monitoring and infrastructure monitoring tools.
• Identifying and performing initial troubleshooting.
• Understanding network security modeling, mapping, exposure-analysis, or network-path analysis tools.
• Working with telecommunications carriers, Internet Service Providers (ISPs), cloud providers, OEM vendors, managed service providers, or other third-party service providers.

Highly Desired Qualifications

Other skills and demonstrated experiences that are highly desired but not mandatory to perform the work, include:

• Leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment.
• Progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines.
• Supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment.
• Significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation.
• Significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs).
• Significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN.
• Significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues.
• Working with tools for topology, paths, assets, segmentation, or vulnerabilities.
• Working with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data.

What We Offer You

• Highly Competitive Salary : Recognizing and rewarding your expertise and contributions.
• Generous Paid Time Off : Providing ample time for rest, relaxation, and personal pursuits.
• Dedicated Training Budget : Supporting continuous learning and professional development.
• 100% Employer-Covered Family Vision, Dental, and Health Insurance : Ensuring comprehensive health coverage for you and your family.
• 100% Employer-Covered Life and Disability Insurance : Offering financial security and peace of mind.
• 401(k) Plan with a 6% Employer Match : Helping you plan and save for a secure retirement, with 100% vesting from day one.
• 11 Paid Government Holidays : Observing national holidays to ensure time off with family and friends.
• Spot Bonuses for Exceptional Performance : Rewarding outstanding contributions and achievements.

SCHEDULE:

This is a full-time position with consultants expected to be available and working onsite in Tyson's Corner, VA during core hours.

Ready to take the next step in your career? Join us and be part of a team dedicated to driving positive change through technology. Apply now with our easy 3-minute, mobile-friendly initial application process. Your future starts here!