Housekeeping Manager

Sonesta International Hotels Job Description Summary The Housekeeping Manager (HM) works within the department to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests in accordance with hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager maintains a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The focus on guest and associate satisfaction, expense control and product quality will contribute to the overall goals of the hotel. Work Environment The person in this role works mostly in a service environment, with some office time reserved for administrative tasks. Physical Demands The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently. The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs. The person in this role will be frequently standing, bending, climbing, kneeling and moving about the hotel. Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required. Education and Experience High school graduate, some college or equivalent. Must have a minimum of 2 years’ experience as a Housekeeping Supervisor. Experience in a hotel or a hospitality-related field preferred. Principal duties and responsibilities Operational/Functional: Manage day-to-day operations to ensure the quality and standards meet the expectations of guests and employees. Ensure cleaning and servicing of rooms and housekeeping areas according to established Sonesta standards including walk throughs and inspections of housekeeping space and public areas. Establish and maintain inventory of supplies and operating equipment including cost control measures. Compile and report accurate status of guest rooms to front office. Promote teamwork and quality service through daily communication and coordination with other departments. Ensure all Sonesta safety and sanitation standards are adhered to. Respond to guest complaints and ensure proper follow‑up is completed. Serve as "Manager on Duty" as required and respond to emergency situations as needed. Maintain high standards of personal appearance and grooming. Strategy and Planning: Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands. Conduct inventories of linen, supplies and equipment as needed. Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Financial Management: Assist the Executive Housekeeper in the development of the department’s annual budget. Monitor performance against plan in revenues, labor costs & expenses. Manage staffing levels to ensure that guest service, operational needs, and financial objectives are met. Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel. Managing your Team: Ensure all staff is properly trained on systems, hotel policies, service standards and have the tools and equipment needed to effectively carry out their job functions. Assist in hiring, training and promotion of all housekeeping employees. Attract, retain, and motivate your team to uphold company standards and practices. Conduct pre‑shift meetings with staff and review all information pertinent to the day’s business. Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations. Coach team by providing specific feedback to improve knowledge, skills and performance. Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner. Leading with Passion: Utilize and collaborate with resources across different departments and corporate office. Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture. Focus on the mission and well‑being of the departments, hotel and company. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate Sonesta’s core values and the guest service standards. Qualifications and Skills Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem‑solving skills. Strong supervisory and leadership skills. Extensive knowledge of hotel and hospitality industry. Proficient with Microsoft Word, Excel and PowerPoint. Additional Job Information / Anticipated Pay Range $67,000 - $80,300. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience. Benefits Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Equal Opportunity Employer Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr