Arcade Technician

Job Title:

Arcade Technician

Location:

Showboat

Properties LLC

Department:

Arcade

FLSA

FT/PT Status:

Non-exempt/Hourly

Summary of Position

Responsible for maintaining, repairing, and optimizing all arcade games and related equipment to ensure a safe, engaging, and uninterrupted guest experience. This role blends hands-on technical skill with customer awareness.

Organizational Relationships

Reports to:

Sr Arcade Manager, Arcade Manager

Supervises:

NA

Qualifications and Skills

• Must be 18 years of age or older
• Ability to read, write, speak, and understand English
• Mechanical aptitude and basic electrical knowledge
• Basic knowledge of electronics, wiring, and PC-based systems
• Familiarity with ticket redemption systems and card-based play systems
• Ability to troubleshoot and problem-solve efficiently
• Comfort using hand tools and diagnostic equipment
• Strong attention to detail and time management skills
• Work flexible schedule including nights, weekends, and/or holidays as needed

Education and Experience

• High School diploma/GED or equivalent education
• Previous experience repairing arcade games, vending machines, or similar equipment

Duties and Responsibilities

Game & Equipment Maintenance:

· Diagnose, repair, and maintain arcade games, simulators, redemption machines, and prize equipment

• Perform routine inspections, cleaning, and preventative maintenance
• Troubleshoot electrical, mechanical, and software-related issues
• Replace parts, calibrate machines, and ensure games meet manufacturer specifications

Operational Support:

• Respond promptly to game malfunctions during operating hours
• Reset, reboot, or temporarily disable malfunctioning games as needed
• Track repairs, parts usage, and maintenance logs
• Assist with game installations, removals, and floor layout changes

Guest Experience & Safety:

• Interact professionally with guests when issues arise
• Ensure all machines operate safely and comply with company policies
• Identify potential safety hazards and report concerns immediately

Inventory & Vendor Coordination:

• Monitor parts inventory and request replacements when needed
• Coordinate with vendors or manufacturers for advanced repairs or warranties
• Maintain tools and work areas in an organized, safe condition

Performs other related duties as assigned by the arcade Supervisors, Managers and Directors.

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1) Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.

3) Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.

4) Hearts the Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

Essential Functions

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
• The ability to adhere to the arcade uniform policy is mandatory for this position
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate, create, and access information.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms

Physical Demands

Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day)

Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day)

Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs./day)

Not Applicable – activity is not applicable to this occupation.

Physical Demands

Stand

x

Constantly

Frequently

Occasionally

Not Applicable

Walk

x

Constantly

Frequently

Occasionally

Not Applicable

Sit

Constantly

Frequently

x

Occasionally

Not Applicable

Handling/Fingering

x

Constantly

Frequently

Occasionally

Not Applicable

Reach Outward

x

Constantly

Frequently

Occasionally

Not Applicable

Reach Above Shoulder

x

Constantly

Frequently

Occasionally

Not Applicable

Climb

Constantly

Frequently

x

Occasionally

Not Applicable

Crawl

Constantly

x

Frequently

Occasionally

Not Applicable

Squat or Kneel

Constantly

x

Frequently

Occasionally

Not Applicable

Bend

Constantly

x

Frequently

Occasionally

Not Applicable

Lift/Carry

10 lbs. or less

x

Constantly

Frequently

Occasionally

Not Applicable

11 to 20 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

21 to 50 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

51 to 100 lbs.

Constantly

Frequently

x

Occasionally

Not Applicable

Over 100 lbs.

Constantly

Frequently

x

Occasionally

Not Applicable

Push/Pull

12 lbs. or less

Constantly

x

Frequently

Occasionally

Not Applicable

13 to 25 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

26 to 40 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

41 to 100 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

Environmental Factors

Extreme Cold (non-weather)

Constantly

Frequently

x

Occasionally

Not Applicable

Extreme Heat (non-weather)

Constantly

Frequently

x

Occasionally

Not Applicable

Loud Noise Level

Constantly

x

Frequently

Occasionally

Not Applicable

Other

Ability to Read

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Speak English

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Understand Verbal Directions

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work Regularly

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work on Time

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Work Safely

x

Constantly

Frequently

Occasionally

Not Applicable

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

This job description is subject to change but remains in effect until superseded or canceled in writing by the Director of Human Resources.