Accounts Receivable Specialist - Operations Support

Job Description

Job Description

Description:

About DeliverIt®

DeliverIt® Group is a multi-entity pharmacy and healthcare organization headquartered in Sugar Land, Texas. We operate a closed-door specialty pharmacy, three retail locations (Sugar Land, Webster/Clear Lake, and Bedford), an ambulatory infusion center, and a 503B sterile injectable compounding facility currently under construction. We serve patients across the U.S. and internationally, with a Culture of Care that values people as much as performance.

We are hiring an Accounts Receivable Specialist to own AR and support corporate operations across multiple entities.

Position Summary

This role combines full ownership of corporate accounts receivable with cross-functional office operations support. Accounting duties are the primary responsibility (approximately 70% of time), with operations support functions filling the remaining 30%. The AR function is focused on commercial and inter-company invoicing, cash application, aging management, and collections — distinct from clinical/payer billing, which is handled separately by the Infusion & Specialty billing team.

• Performance bonus eligible

• Benefits: medical, dental, vision, life/AD&D, 401(k), and paid time off

Primary Responsibilities — Accounts Receivable (˜70%)

• Customer invoicing: Prepare and issue invoices to commercial customers and inter-company accounts; ensure accurate billing terms and GL coding by entity.

• Cash application: Post customer payments from ACH, wire, lockbox, and check deposits; match remittances to open invoices and resolve unapplied cash.

• Aging management: Maintain and review the AR aging report; identify overdue balances, escalate as appropriate, and recommend write-offs within authority limits.

• Collections: Conduct professional collection calls and email outreach on past-due accounts; document follow-up activity and payment commitments.

• Account reconciliation: Reconcile customer accounts, research discrepancies, and resolve billing disputes in partnership with operations.

• Month-end close: Support AR accruals, bad debt reserve analysis, and account reconciliations; prepare AR reports for management.

• Reporting: Build and maintain Excel reports (pivots, VLOOKUPs, basic dashboards) for management review.

Secondary Responsibilities — Operations Support (˜30%)

• Document management: Maintain organized digital and physical files for customer contracts, billing agreements, and corporate records.

• Project administration: Provide administrative support for corporate projects (compliance, audits, customer onboarding, expansion initiatives).

• Office coordination: Coordinate office supplies, vendor service calls, and equipment as needed.

• Cross-coverage: Provide backup to the AP Specialist – Operations Support during peak periods or absences.

• Communication: Draft professional emails, memos, and routine correspondence; route inquiries appropriately.

• Confidentiality: Handle customer financial and corporate information in compliance with HIPAA and company policy.

Priority Hierarchy

When accounting and operations duties compete for time, accounting deadlines take priority. Month-end close, cash application, and collections follow-up are non-negotiable; operations support tasks are scheduled around them.

Minimum Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in accounting, finance, or related field preferred

• 2–3 years of accounts receivable, billing, or commercial collections experience

• Understanding of accounting principles and proficiency with accounting software (QuickBooks preferred; experience with NetSuite, Sage, or similar a plus)

• Excel skills including pivot tables and VLOOKUPs

• Strong customer service and collections phone skills with a professional, calm, and persistent approach

• Attention to detail and ability to manage a large volume of accounts

• Ability to handle competing deadlines in a fast-paced, multi-entity environment

Preferred Qualifications

• Prior experience in a healthcare, pharmacy, or multi-entity environment

• Familiarity with payer remittance, EOB/ERA, denial follow-up, and basic CPT/NDC coding (for cross-coverage support to clinical billing if needed)

• Bilingual (English/Spanish) — fits DeliverIt®'s international patient services and contractor relationships

• Experience with lockbox and positive pay processes

• Administrative or operations support experience to complement accounting duties

Pre-Employment Requirements

• Authorized to work in the United States