Automotive Service Advisor

Automotive Service Advisor – Fowler Jeep of Boulder Job Details Level: Experienced Job Location: Fowler Jeep - Boulder, CO 80301 Position Type: Full Time Salary Range: $5,000.00 - $10,000.00 Commission/month Job Responsibilities Attitude is everything—greet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended/additional services using low‑pressure, high‑integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers; and perform an active delivery Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Requirements Valid Driver's License and MVR acceptable to our Insurance Carrier Physical Demands Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear Frequently required to sit Occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization Compensation $5,000.00 to $10,000.00 + Top Pay for Experience Benefits Medical, vision, dental, life, and disability insurances 401K employer matching plan Paid Time Off, Volunteer Paid Time Off, Paid Holidays & Parental Leave Employee assistance program Job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. #J-18808-Ljbffr Fowler Automotive