Account Servicing Specialist

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

About This Role:

We are looking for a data-driven, highly organized Account Servicing Specialist to join our dynamic, hyper-growth team. In this role, you will be the backbone of our daily operations, ensuring exceptional accuracy in data entry, account analysis, and administrative workflows. Your critical goals will be to independently solve problems, eliminate data defects, and maintain a near-flawless processing rate to support both internal and external clients.

What You'll Do:

• Own Data Integrity: Log critical information, identify data defects within source documents, and triage discrepancies swiftly to ensure everything matches up perfectly.
• Manage Workflows & Triage: Navigate multiple internal and external systems simultaneously to resolve inventory balances, locate missing transactions, and fix file-processing exceptions.
• Drive Compliance & Accuracy: Execute precise payment processing while maintaining an error rate below 1%, and run internal audit procedures as directed by leadership.
• Support Client Success: Serve as a reliable point of contact by handling department correspondence, processing client reports, and delivering timely, compliant responses to internal and external requests.
• Handle Sensitive Information: Safely and professionally manage materials containing highly sensitive and confidential data in accordance with our strict policies and procedures.

Who You Are:

• An Experienced Professional: You have at least 1 year of experience in a multi-faceted work environment. Background in back-office operations, accounts receivable, or reconciliation processes (in banking, accounting, healthcare, or back office) is highly preferred.
• An Excel & Tech Whiz: You possess strong Excel skills and are highly proficient with Google applications. Experience with broader data analysis and reporting is a major plus.
• Systematic & Detail-Oriented: You are extremely organized and accurate by nature, with the ability to prioritize multiple deliverables and meet tight deadlines.
• A Strong Communicator & Teammate: You are a business-minded professional who thrives in a team environment and can communicate effectively, both verbally and in writing.
• Reliable & Present: You have strong interpersonal skills and understand that regular, timely onsite attendance is essential to making this collaborative role a success. (Note: A Bachelor's degree is preferred for this position, but not required).

$20 - $20 an hour For U.S.-based hires, the pay rate for this role is currently set at $20 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee's primary work location, as well as other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tiers: U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis) We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth.

What We Offer (Perks & Benefits)

• Flexible vacation
• Medical/dental/vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave, volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• PerkSpot discount program for 900+ merchants nationwide

Onsite & Physical Requirements

This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.