Automotive Service Writer

Job Description

Job Description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

About the Role:
Automotive Service Writer needed, where you will play a crucial role in delivering exceptional service to our valued customers. This position is perfect for someone who is passionate about the automotive industry and thrives in a fast-paced environment. Salary will be based on experience.

Responsibilities:

• Act as the primary point of contact for customers regarding service inquiries and vehicle maintenance.
• Prepare accurate service estimates and repair orders for customers.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Maintain customer records and follow up on service recommendations.
• Provide exceptional customer service and resolve any issues that may arise.
• Ensure a clean and organized service area for customers and staff.
• Stay updated on automotive technology and service procedures.
• Assist in managing inventory and ordering of parts as needed.

Requirements:

• Proven experience as a service writer or in a similar customer service role in the automotive industry.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in using service writing software Mitchell1 and Auto Integrate.
• High school diploma or equivalent; automotive certifications are a plus.
• Positive attitude and a commitment to customer satisfaction.