IT Helpdesk Support Specialist

About Us: Stockdale Capital Partners is a real estate investment firm focused on opportunities across the Western US. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team. Responsibilities: Provide IT helpdesk support to users at The Oaks Mall management office and remote office locations. Diagnose, troubleshoot, and maintain Windows 10/11 computers. Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools. Manage and resolve issues related to mall security cameras. Assist users with remote support for technical issues. Monitor and respond to tickets within the company’s IT ticketing system. Maintain IDF rooms and IT equipment in clean condition. Provide technical guidance to end-users on IT tools, systems, and processes. Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction. Help write and maintain IT knowledgebase documentation. Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively. Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices. Travel to our HQ office in Los Angeles and to other office locations including out of state when requested. Preferred Experience and Skills: Proven experience in providing technical support in an IT environment. Proficiency with Office 365 applications. Strong knowledge of Windows 10/11 operating systems. Capable of troubleshooting and replacing computer hardware. Experience with video conferencing tools (Zoom and MS Teams). Familiarity with VOIP systems. Patching and mounting network equipment on racks. Familiarity with Microsoft Entra. Some knowledge of Windows Server operating system. Some knowledge of Audio/Visual systems. Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred. Key Attributes: Strong problem-solving skills and attention to detail. Ability to manage multiple tasks and priorities effectively. Excellent communication and interpersonal skills. A proactive and customer-focused approach to IT support. Ability to lift equipment and boxes as needed. Must have own reliable transportation. Why Join Us? Competitive salary based on experience. Opportunity to work in a collaborative environment. Gain experience with diverse IT systems and tools. Be part of a team dedicated to delivering high-quality IT services. How to Apply: If you are passionate about IT and eager to contribute to a thriving team, we want to hear from you! Please send your resume and a brief cover letter highlighting your relevant experience to: View email address on click.appcast.io #J-18808-Ljbffr Stockdale Capital