Hard Lines Merchandising Specialist

Job Title: Hard Lines Merchandising Specialist

Department: Donated Goods Program (DGP)

Reports To: Store Manager

FLSA Status: Non-Exempt

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Responsible for sorting hard goods donations, categorizing items as sellable, non-sellable, and high-value. Research and price items following GWH guidelines. Process hard good donations from the backroom to ensure merchandise is priced and prepared for the sales floor, handling them efficiently and cost-effectively to maximize profitability and support the mission.

Essential Duties and Responsibilities:

• Responsible for sorting and grading hard goods donations according to GWH quality guidelines to maximize production.
• Research merchandise value using current GWH baseline pricing guides or utilize Google Lens, eBay, and/or other resell platforms to price merchandise.
• Knowledge of items to be considered as eCommerce that should be given to the manager on duty to process (review training binder for detailed guidelines).
• Ensure designated personal protective equipment (PPE) is being utilized while on duty, including but not limited to cut-resistant gloves.
• Maintain a clean and organized workstation before, during, and after the shift.
• Request additional production supplies from management when running low.
• Routinely monitor merchandise levels on the sales floor to increase production in specific categories and notify management when running low.
• Assist with product rotation and sales floor recovery to maintain a Full, Fresh, and Friendly shopping environment.
• Greet each customer and assist with basic questions about store operations and merchandise as needed.
• Assist with unloading donations from donor vehicles, accurately using the donation tablet, and assist donors as needed.
• Assist with loading and unloading equipment as needed.
• Perform housekeeping duties across assigned areas, ensuring spaces remain clean, safe, and free of clutter.
• Assist in maintaining the safety and security of GWH associates, customers, and company property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by management.

Additional Responsibilities:

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, dependable, and maintain a professional appearance.
• Maintain a high level of confidentiality.
• Must perform safely; maintain good housekeeping standards, and ensure all aisles and pathways to fire exits are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• A high school diploma or equivalent preferred.
• Ability to perform basic math functions (i.e., addition, subtraction, multiplication, and division).
• Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles.
• Excellent customer service skills.
• Retail sales experience is preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performance Indicators (KPI):

1. Production Standards: Sell through %; Average Price Piece-APP (based on company average)
2. Work Integrity: Follows established procedures and processes donations timely with a sense of urgency
3. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
4. Safety Culture
5. Attendance: Work schedule as assigned, notify leadership as needed, and no recurring issues
6. Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep
7. Equipment Management
8. Production Management
9. Timely GWH LMS completion (training, etc.)

Physical Requirements/Work Environment:

• Ability to stand, twist, bend, squat, reach, kneel, push, and pull.
• Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
• Must be able to stand for extended periods of time.
• Moderate indoor noise with periodic exposure to outside temperatures.

I understand this job description and requirements, and that I am expected to complete all assigned duties. I understand that the job functions may change and that I may be transferred to another location at management's discretion.

I have read this job description and can perform the essential functions of this position with or without accommodation.

Associate: ________________________________________________ Date: _______________

Manager: ______________________________________________________ Date: ______________

Job description subject to change.