Shift Leader

Shift LeaderPAY TRANSPARENCY: earn between $15.75 and $16.25 plus digital tips!Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?A Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.What's In It For YouCompetitive pay!Medical, Dental & Vision InsuranceDomestic Partnership BenefitsPaid Parental LeaveFSA and HSA with Employer ContributionCommuter Benefit ProgramRetirement Savings 401(k) with company matchEmployee Assistance ProgramPaid Time OffDiscount ProgramFlexible Work ScheduleCareer growth opportunities**If hired, you must meet and maintain all eligibility requirements to qualify**What You Bring To The TableYou are at least 18 years of ageA minimum of 1 year supervisory experience in a restaurant or retail environment preferredYou meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for the Shift Leader roleA friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environmentYou have strong written and verbal communication skillsYou enjoy problem-solvingComfortable working in a bustling kitchen environment (knife skills are a big plus!)You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfishYou're able to stand/walk for 8-9 hours or as neededYou're able to lift up to 10 pounds frequently and up to 50 pounds occasionallyIllinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.Job Duties And FunctionsLead team members on shifts, including efficient assignment of tasks while providing feedbackEnsure all security procedures are followedEnsure back-of-the-house procedural standards are metCount drawers and follow proper daily cash handling proceduresPrepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficientlyComply with health and safety standards for food, cleanliness and safetyRestock food line, chips and coolerClean tables, counters, floors, bathrooms, kitchen and utensils; take out trashOperate cash register: handle, balance and follow all cash handling proceduresEffectively handle customer complaints/issuesOther duties as assigned