Admissions Support Representative

Admissions Support Representative

The Admissions Support Representative is responsible for providing support and resources for recruitment and enrollment of qualified students to the campuses. All Concorde associates are required to display professionalism and uphold Concorde's Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.

Responsibilities

• Responsible for providing accurate information to and determining the acceptability of individuals making application to the school based upon the admissions criteria established by the school as outlined in the school catalog

  Maintain a positive, professional, and businesslike manner to clients, students, and other personnel, at all times

  Ability to support different time zones as needed

  Conduct remote prospective student interviews in accordance with the outline in the "Admissions Exceptional Trust Manual" or as directed by the Director of Admissions and/or Regional Director of Admissions

  Ensure to have a full understanding of campus and program information at each campus to which you are supporting

  Fully understand and utilize the CRM system (currently Conext) and the enrollment system (currently Broadleaf)

  Understand the basics of both Canvas and Cnex to better serve students as needed

• Must have enough current, accurate and good career knowledge to successfully market each career

  Attend and participate in all regularly scheduled admissions meetings during designated shifts.

  Responsible for a sufficient amount of phone work to accomplish the following:

  o Receiving and setting appointments with incoming phone inquiries

  o Outgoing call, text, and email efforts to assist inquiries

  o Diligently following up with appointment no-shows to reschedule the interview and ensure the prospective student receives quality customer service

  o Regular and consistent follow-up with scheduled appointments to ensure a quality student experience

  Understands the position of Admission Support Representative is a non-commissioned, non-exempt hourly position

  Does not handle or manage any funds for or on behalf of students, such as payments for registration fee, tuition, or supplies

  Use only such promotional material (catalogs, brochures, letters, etc.) as are provided to the Admissions Support Representative and approved by the Vice President of Admissions, Enrollment Enablement Manager or Director of Admissions Support.

  Must agree to and abide by all Federal, State and Municipal laws, particularly those governing proprietary schools and adhere to all the standards and ethical practices as dictated by the school and accrediting/approval agencies

  Accurately prepare, complete, and submit all required admissions documents and records in a timely manner

  Partner effectively with campus Admissions departments/staff at the campus to support recruitment activities

  Effectively utilizes vendor resources to engage or re-engage prospective students, schedule campus appointments and facilitate the highest level of customer service

  Effectively manages student recruitment activity through timely updates and detailed notes in CRM

  Be able to direct any student or prospective student to the school catalog on the Concorde website

  Follow only prescribed enrollment procedures authorized by the school

  Must continually meet or exceed the criteria set forth by the Enrollment Enablement Manger or Director of Admissions Support regarding admissions support activity, appointment and interview expectations, and the generation of student referrals

  Understands the Admissions Exceptional Trust training manuals, admissions materials and promotional items are the property of the school/institute and must be returned upon termination of employment. Any reproduction of Concorde's manuals, student/prospective student information records or reproduction or possession of entrance tests, forms or answer keys is strictly prohibited

  Performs other duties as directed by the Enrollment Enablement Manager or Director of Admissions Support

  They do not disparage the character, nature, quality, value or scope of other schools, courses, or services

  They do not demean or discriminate against any student because of sex, race, creed, color, or national origin

  The Admissions Support Representative shall not misrepresent, or in any manner whatsoever, exaggerate the nature of the school/institute, its accreditation, facility, programs, courses, expected out-come of training, salary expectations, etc., in any way, either directly, indirectly, implied or by omission. The Admissions Support Representative will make all necessary disclosures to prospective students regarding the school policies, including the refund policy and provide current placement statistics (If placement statistics are used during interview.) where appropriate.

  Adhere to all Federal financial aid policies relating to admissions activities. Federal aid regulations prohibit representatives from:

  o Assisting prospective students in the completion of FFELP or FAFSA applications

  o Guiding prospective students to a participating lender

  o Promoting prospective students to apply for a FFELP loan

  In addition, School policy prevents the Admission Support Representative from discussing any Title IV Financial Aid whatsoever, except as outlined in Appendix D

  Understands and agrees to comply with all school policies and school catalog including but not limited to the below listed items:

  The school does not permit any admissions personnel to become involved in any manner, with admissions testing or admissions decisions

  The school does not use third party (non-employee) agents for any domestic student recruiting activities

  The school ensures that no false or misleading statements about the school, its personnel, its training, or its services are made

  The school does not permit surveying or otherwise soliciting prospective students in or near welfare offices, unemployment lines, food stamp centers, homeless shelters, or other governmental buildings

  Promises of employment, explicit or implicit, are not made to prospective students

  The school does not permit the payment of cash or other considerations to any student or prospective student as an inducement to enroll

  The school does not permit any admissions personnel to discuss with nor assist prospective students in compiling information for or completing application forms for federal financial aid

  The school does not use employment agencies for student recruitment

  The school does not utilize direct surveys or surveyors to identify potential students

  Every potential student receives a tour of the school's facilities prior to completing an enrollment agreement

  No title other than admissions director, admissions representative, admissions support representative or remote admissions representative is used by any admissions personnel

  School personnel do not discredit other students in any manner

• Other duties as assigned

Qualifications

• HS Diploma or GED (required)
• Bachelor's degree in business, finance, marketing or related field (preferred)
• Minimum of five (5) years of experience as an admissions representative (required)
• Experience with outside sales, customer service, and quality assurance (preferred)
• Strong customer service and organizational skills
• Strong organizational and time management skills
• Excellent interpersonal communication skills, both verbal and written
• Able and willing to:
• Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders
• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
• No travel required

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