Medical Front Desk Receptionist

Job Description

Job Description

Job description:

By joining I & B Medical Associates as a Front Desk Coordinator, you will enjoy a fulfilling career unlike any other and play a vital role in changing our patients' lives.

As a company, we are making a difference in the lives of seniors and the health care system overall.

Job Responsibilities:

Essential Job Duties/Responsibilities

• Interacts appropriately with patients and records information while greeting, checking in, checking out, or scheduling appointments.
• Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, and schedules appointments. Ensures patient contact and emergency contact information is accurately documented in the system.
• Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.

Communicates information about I & B clinical personnel to patients and other individuals.

• Verifies patient insurance by phone or online and collects any required copays. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
• Presents patients with a customer service survey at checkout and escalates issues as needed for immediate service recovery.
• Participates in daily and weekly huddles to provide patient updates.
• Other Responsibilities May Include
• Maintains the confidentiality of patients’ personal information and medical records.
• Review patients’ personal and appointment information for completeness and accuracy.
• Transmits correspondence by mail, email, or fax.
• Performs other duties as assigned and modified at manager’s discretion.

Knowledge, Skills, and Abilities

• Exceptional customer service skills and passion for serving others.
• Knowledge of I & B Medical Associates products, services, standards, policies, and procedures.
• Skilled in operating phones, personal computers, software, and other basic IT systems.
• Ability to communicate professionally and courteously with employees, patients, and others.
• Detail-oriented, ensuring accurate reports and data.
• Outstanding verbal and written communication skills.
• Demonstrated strong listening skills.
• Positive and professional attitude.
• Proficient in Microsoft Office Suite products including Excel, Word, and Outlook.
• Bilingual English/Creole * (Preferred)

At I & B Medical Associates, if you are an innovative, entrepreneurial-minded overachiever who is extremely passionate about helping people and revolutionizing Healthcare again, we are that dynamic and exciting company you are looking for!

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)
• Medical Office: 2 years (Required)
• Computer Skills: 1 year (Required)

Work Location: In person