Operations Analyst

Founded in 1999 and headquartered in Central Ohio, we’re a privately‑owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big‑hearted, tech‑savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. About the role The Operations Analyst is a data analyst that supports Operations and the Operations Excellence teams. The Operations Analyst will provide insight and visibility into operational performance and data needed to advance strategic decision making in support of a rapid growth organization. Areas of expertise will include identifying performance opportunities, support for process design/redesign efforts and an expectation of providing innovative solutions and recommendations to support Quantum Health’s strategic initiatives. The role will require an intimate understanding of Quantum Health’s operational model and collaboration with all levels of leadership within Operations as a data partner. Location: This position is located at our Dublin, OH campus with hybrid flexibility. What you’ll do (Essential Responsibilities) Analytics, Models and Tools Collect, validate, analyze and organize operational data from various sources, including databases, spreadsheets, and other data repositories. Use statistical techniques such as STATA, Python, SPSS, R, SAS on large datasets to identify trends, patterns and insights. Business Insights Prepare, analyze and summarize operational results for use by key stakeholders by creating reports, specifications, instructions and/or flowcharts. Analyze and synthesize data findings into key insights and summary recommendations for improvement opportunities for operations partners. Data Partnership and Collaboration Provide technical assistance and support among operations partners about the effective use of data. Work closely with operations program and people leaders as a data partner to promote data‑driven problem‑solving and solutions to improve business performance. Analyze impact of continuous improvement initiatives pre‑and post‑implementation in support of Operations Excellence team. All other duties as assigned. What you’ll bring (Qualifications) Education: Degree or combination of education and experience (degree in Business, Data Analytics, Healthcare Analytics, Information Management Systems, or Mathematics preferred). Experience: 2+ years in healthcare or employer benefits preferred. Familiarity with healthcare data. Proficient in MS Office suite (Excel, Word, PowerPoint, Outlook). Technical and data manipulation experience with Excel (pivot tables, XLOOKUP, FILTER). Proficient with SQL or similar relational databases. Experience with visualization tools (e.g., Tableau, PowerBI, AWS Quick Sight) is required. Experience in writing Python programs to process data. Strong analytical, technical, troubleshooting and problem‑solving skills. Strong analytical skills with ability to understand and manipulate data into usable, actionable information with a high degree of accuracy and attention to detail. Strong written and verbal communication skills and ability to communicate with all levels of the organization. Must be self‑motivated, detail oriented and organized. Project management and organizational skills with attention to detail and timelines. Possesses aptitude for learning new technologies / reporting tools / software. Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies. What’s in it for you Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best‑in‑class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people‑first values that drive every decision. Environment: A modern workplace with a casual dress code, open floor plans, full‑service dining, free snacks and drinks, complimentary 24/7 fitness centre with group classes, outdoor walking paths, game room, notary and dry‑cleaning services and more! What you should know Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer. Tobacco‑Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco‑free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third‑parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non‑secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General. #J-18808-Ljbffr Quantum Corporation